Source description
About the role
Responsibilities : - Manage and mentor support engineers, providing guidance on incident handling, triage, and escalation. - Oversee monitoring, alerting, and change validation processes during the shift. - Coordinate cross-functional handoffs with engineering and product teams. - Drive continuous improvement in support workflows, documentation, and incident response SLAs. - Prepare and deliver shift reports highlighting key incidents, root causes, and preventive actions. Requirements : - 3+ years in technical support / SRE / operations, with good communication sills - Strong knowledge of cloud infrastructure (AWS/GCP/Azure) and Kubernetes. K8S, helm charts, experience with AWS or GCP - Hands-on experience with monitoring, logging, and incident management tools. - Excellent problem-solving, communication, and leadership skills. - Ability to work evening shifts from India, ensuring overlap with global teams. Responsibilities : - Manage and mentor support engineers, providing guidance on incident handling, triage, and escalation. - Oversee monitoring, alerting, and change validation processes during the shift. - Coordinate cross-functional handoffs with engineering and product teams. - Drive continuous improvement in support workflows, documentation, and incident response SLAs. - Prepare and deliver shift reports highlighting key incidents, root causes, and preventive actions. Requirements : - 3+ years in technical support / SRE / operations, with good communication sills - Strong knowledge of cloud infrastructure (AWS/GCP/Azure) and Kubernetes. K8S, helm charts, experience with AWS or GCP - Hands-on experience with monitoring, logging, and incident management tools. - Excellent problem-solving, communication, and leadership skills. - Ability to work evening shifts from India, ensuring overlap with global teams.
More at Scaling Theory Technologies