Enterprise Print Support Engineer ( L2 / L3)

Job SummaryWe are looking for a skilled Enterprise Print Support Engineer with hands-on experience in enterprise print management, print server administration, and secure printing solutions. The ideal candidate will provide Level 2 and Level 3 support for global print environments, resolving complex issues, managing print infrastructure, and ensuring compliance and operational efficiency.Key ResponsibilitiesLevel 2 Support DutiesInstall, configure, and repair a wide range of network printers, MFDs, Plotters, and Barcode PrintersManage print servers and deploy secure print queues via Group Policy or enterprise toolsMonitor and manage print traffic using tools like PaperCut, uniFLOW, or EquitracProvide Tier 2/3 support for print incidents and service requestsCollaborate with IT, facilities, and vendors for new installs and upgradesMaintain firmware updates, driver repositories, and device securitySupport mobile and remote printing for hybrid usersAdminister and troubleshoot enterprise print solutions such as:o PrinterLogic, Equitrac, uniFLOW, Ricoh Streamline, YSoft SafeQo Canon uniFLOW, HP Web JetAdmin, LRS-VPSX, Euroform JetAdviceConfigure and support print services on platforms like Windows, Linux, UNIX, IBM z/OS, SAP, AS400Manage card readers, IPDS, Bardimm, Fax, and finishing modules using custom UPD driversEnsure vulnerability remediation on print applications and serversDocument print architecture, SOPs, and troubleshooting guidesLevel 3 Support DutiesResolve critical P1/P2 incidents and lead root cause analysis for complex print-related issuesProvide expert guidance to L1 and L2 teamsLead print hardware certifications and firmware testing for new modelsDevelop and implement scalable print infrastructure solutionsPrepare and maintain security configuration templates for network-connected printersAssist in internal/external audits by providing required documentationLead technical projects such as system upgrades and solution deploymentsMaintain and expand the organizations print knowledge baseTools & TechnologiesPrint Management: uniFLOW, Equitrac, PaperCut, YSoft SafeQ, Ricoh Streamline, PrinterLogic Print Monitoring & Admin: HP Web JetAdmin, Euroform JetAdvice, LRS-VPSXITSM Tools: ServiceNow or similar platformsOperating Systems: Windows Server, Linux, UNIX, z/OS, SAP, AS400.Mandatory Key SkillsuniFLOW,Equitrac,PaperCut,YSoft SafeQ,Ricoh Streamline,PrinterLogic,Windows Server,Linux,UNIX,z/OS,SAP,AS400,ServiceNow Job SummaryWe are looking for a skilled Enterprise Print Support Engineer with hands-on experience in enterprise print management, print server administration, and secure printing solutions. The ideal candidate will provide Level 2 and Level 3 support for global print environments, resolving complex issues, managing print infrastructure, and ensuring compliance and operational efficiency.Key ResponsibilitiesLevel 2 Support DutiesInstall, configure, and repair a wide range of network printers, MFDs, Plotters, and Barcode PrintersManage print servers and deploy secure print queues via Group Policy or enterprise toolsMonitor and manage print traffic using tools like PaperCut, uniFLOW, or EquitracProvide Tier 2/3 support for print incidents and service requestsCollaborate with IT, facilities, and vendors for new installs and upgradesMaintain firmware updates, driver repositories, and device securitySupport mobile and remote printing for hybrid usersAdminister and troubleshoot enterprise print solutions such as:o PrinterLogic, Equitrac, uniFLOW, Ricoh Streamline, YSoft SafeQo Canon uniFLOW, HP Web JetAdmin, LRS-VPSX, Euroform JetAdviceConfigure and support print services on platforms like Windows, Linux, UNIX, IBM z/OS, SAP, AS400Manage card readers, IPDS, Bardimm, Fax, and finishing modules using custom UPD driversEnsure vulnerability remediation on print applications and serversDocument print architecture, SOPs, and troubleshooting guidesLevel 3 Support DutiesResolve critical P1/P2 incidents and lead root cause analysis for complex print-related issuesProvide expert guidance to L1 and L2 teamsLead print hardware certifications and firmware testing for new modelsDevelop and implement scalable print infrastructure solutionsPrepare and maintain security configuration templates for network-connected printersAssist in internal/external audits by providing required documentationLead technical projects such as system upgrades and solution deploymentsMaintain and expand the organizations print knowledge baseTools & TechnologiesPrint Management: uniFLOW, Equitrac, PaperCut, YSoft SafeQ, Ricoh Streamline, PrinterLogic Print Monitoring & Admin: HP Web JetAdmin, Euroform JetAdvice, LRS-VPSXITSM Tools: ServiceNow or similar platformsOperating Systems: Windows Server, Linux, UNIX, z/OS, SAP, AS400.Mandatory Key SkillsuniFLOW,Equitrac,PaperCut,YSoft SafeQ,Ricoh Streamline,PrinterLogic,Windows Server,Linux,UNIX,z/OS,SAP,AS400,ServiceNow