SAAS Backup - Technical Support Engineer - L1

Roles and Responsibility Provide technical support and assistance to customers via phone,email, or chat. Troubleshoot and resolve complex technical issues related toSAAS Backup solutions. Collaborate with internal teams to identify and implement processimprovements. Develop and maintain technical documentation and knowledge basearticles. Participate in training and development programs to enhancetechnical skills. Analyze customer feedback and provide recommendations forproduct enhancements. Job Requirements Strong understanding of SAAS Backup concepts and technologies. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and prioritize taskseffectively. Strong analytical and troubleshooting skills. Experience with customer support software and tools. Ability to collaborate with cross-functional teams.