SAAS Backup - Technical Support Engineer - L1

We are looking for a highly skilled and experienced Technical Support Engineer to join our team, focusing on SaaS backup and recovery platforms. The ideal candidate will have a strong background in PowerShell, Microsoft 365 administration, cloud security, and data protection. Roles and Responsibility Provide technical support for SaaS backup and recovery platforms. Troubleshoot and resolve complex technical issues related to SaaS backup and recovery. Collaborate with cross-functional teams to identify and implement process improvements. Develop and maintain documentation of technical procedures and solutions. Stay up-to-date with the latest trends and technologies in SaaS backup and recovery. Participate in training and knowledge-sharing sessions to enhance team capabilities. Job Requirements Strong understanding of SaaS backup and recovery principles and practices. Proficiency in PowerShell, Microsoft 365 administration, cloud security, and data protection. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and collaboration skills. Experience with technical support tools and software.