Servicenow and Azure

Company Description SSMT Solutions is a Bengaluru-based IT company that provides result-driven services in web and mobile application development, digital marketing, AI solutions, cybersecurity, and IT consultancy and support. The organization focuses on helping businesses leverage technology to improve performance and achieve measurable outcomes. A team of experienced professional developers delivers high-quality applications tailored to client needs. SSMT Solutions values innovation, collaboration, and continuous learning, offering an environment where technology professionals can grow their skills and contribute to impactful projects. Role Description This is a part-time remote role focused on ServiceNow and Microsoft Azure. The professional in this role will configure, customize, and maintain ServiceNow modules to support IT service management processes, including incident, problem, change, and request management. Responsibilities include designing, deploying, and monitoring Azure resources such as virtual machines, storage, networking, and security components, as well as supporting integration between ServiceNow and Azure services. The role involves troubleshooting system issues, implementing best practices for performance and security, documenting technical solutions, and collaborating with cross-functional teams to deliver reliable, scalable IT solutions. The individual will also assist in automation initiatives, scripting, and process optimization to improve operational efficiency. Qualifications Strong knowledge of ServiceNow administration and configuration, including forms, workflows, catalog items, and ITSM modules. Hands-on experience with Microsoft Azure services such as compute, storage, networking, identity management, and monitoring tools. Proficiency in scripting or programming for automation and integration (e.g., JavaScript for ServiceNow, PowerShell or Python for Azure). Understanding of ITIL-based service management processes and best practices for incident, change, and problem management. Familiarity with cloud security, role-based access control, and compliance considerations in Azure and ServiceNow environments. Ability to diagnose and resolve technical issues, analyze logs, and optimize system performance. Effective communication and collaboration skills, with the ability to work independently in a remote, part-time setting. Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Relevant certifications such as ServiceNow System Administrator, ServiceNow Developer, Microsoft Certified: Azure Administrator Associate, or similar are a plus. Experience in enterprise IT environments and familiarity with DevOps or CI/CD practices is beneficial. .