Sr. Lead - IT Infrastructure & Security

Your responsibilities as a Technical Lead and Service Delivery include: - Leading IT service delivery across infrastructure, cloud platforms, applications support, and IT operations to ensure service availability, performance, security, and compliance with business and regulatory requirements. - Driving incident, problem, and change management in line with ITSM best practices. - Overseeing cloud operations, disaster recovery readiness, and business continuity planning. - Managing vendors, service partners, and internal teams to deliver agreed service levels. - Leading continuous improvement initiatives focused on automation, service quality, and operational efficiency. Qualifications & Experience required for this role: - 15+ years of experience in IT infrastructure, service delivery, cloud operations, or enterprise technology leadership. - Strong experience in the insurance or BFSI/Insurance domain. - Proven track record in cloud transformation, disaster recovery, and high-availability environments. - Good understanding of ITSM, governance, incident response, and service operations. - Experience in leading cross-functional teams, vendors, and strategic technology initiatives. If you have any additional details about the company, please provide them so I can include them in the job description. Your responsibilities as a Technical Lead and Service Delivery include: - Leading IT service delivery across infrastructure, cloud platforms, applications support, and IT operations to ensure service availability, performance, security, and compliance with business and regulatory requirements. - Driving incident, problem, and change management in line with ITSM best practices. - Overseeing cloud operations, disaster recovery readiness, and business continuity planning. - Managing vendors, service partners, and internal teams to deliver agreed service levels. - Leading continuous improvement initiatives focused on automation, service quality, and operational efficiency. Qualifications & Experience required for this role: - 15+ years of experience in IT infrastructure, service delivery, cloud operations, or enterprise technology leadership. - Strong experience in the insurance or BFSI/Insurance domain. - Proven track record in cloud transformation, disaster recovery, and high-availability environments. - Good understanding of ITSM, governance, incident response, and service operations. - Experience in leading cross-functional teams, vendors, and strategic technology initiatives. If you have any additional details about the company, please provide them so I can include them in the job description.