IT Help Desk

As the central point of contact for technical issues, your role will involve managing incidents and requests within defined service levels. Key Responsibilities: - Act as the primary point of contact for all technical issues and requests. - Drive all tickets to closure on time and document all interactions via phone, web, or walk-in. - Manage Active Directory user activities as a day-to-day task. - Report major outages to management and provide updates on service status. - Provide floor support and assist team members with daily technical requests. Qualifications Required: - 5+ years of experience in IT support or service desk roles. - Proficiency in Windows OS troubleshooting. - Experience with MS Office applications. - Hands-on knowledge of Active Directory Services. - Basic hardware troubleshooting skills. - Strong verbal and written communication skills. - Ability to work night shifts. - Experience providing floor support and assisting teams with daily activities. The company prefers candidates with ITIL Foundation Certification and MCP certification. As the central point of contact for technical issues, your role will involve managing incidents and requests within defined service levels. Key Responsibilities: - Act as the primary point of contact for all technical issues and requests. - Drive all tickets to closure on time and document all interactions via phone, web, or walk-in. - Manage Active Directory user activities as a day-to-day task. - Report major outages to management and provide updates on service status. - Provide floor support and assist team members with daily technical requests. Qualifications Required: - 5+ years of experience in IT support or service desk roles. - Proficiency in Windows OS troubleshooting. - Experience with MS Office applications. - Hands-on knowledge of Active Directory Services. - Basic hardware troubleshooting skills. - Strong verbal and written communication skills. - Ability to work night shifts. - Experience providing floor support and assisting teams with daily activities. The company prefers candidates with ITIL Foundation Certification and MCP certification.