Service Now Consultant

Salesforce Developer Syntax is seeking a skilled Salesforce Developer to join our Global Sales Operations team. The ideal candidate will have extensive experience in designing, developing, and customizing Salesforce solutions to meet business needs. You will work closely with stakeholders to gather requirements, develop technical solutions, and ensure the effective implementation and integration of Salesforce globally at Syntax. 3+ experience of implementing various ServiceNow products · ServiceNow System Administrator is a must · Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) · Knowledge on service now related technologies, especially java script. · Knowledge on one of the following programming languages like XML, HTML, CSS, SQL and Angular JS. · Experience in platform upgrades. · Experience in installation and configuration of MID-Servers for various needs ITOM, Security, Integrations · Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production. · Excellent verbal, written, and interpersonal communication skills using English language · Strong organization and prioritization skills · Ability to resolve problems with minimal management assistance, escalating when appropriate. · Strong collaboration skills with remote stakeholders and teammates to support global business needs and ensuring enterprise alignment. PREFERRED QUALIFICATIONS INCLUDE: · Hands-on experience on one of the following OS: Unix, Linux. · Knowledge of Service Portal, widgets, Catalog Settings, Catalog items and Cart · Integrations with LDAP and other applications external to ServiceNow (ServiceNow (Table API, Scripted REST and Webservice Import Sets) · Experience and certification in Event Management; Discovery; Project Portfolio Job Description ROLE AND RESPONSIBILITIES · Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner and meet all monthly customer Service Level Agreements · Maintains daily communication with team and hits productivity standards · Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. · Provides statistical and performance feedback and coaching on a regular basis to each team member · Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives · Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests · Responds to High and Critical priority tickets/projects according to standard operating procedures · Serve as Customer-facing and Second/Third tier responder for all Incidents and Service Requests · Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed · Communicate (both verbally and in writing) with customers in a formal and professional manner · Create and manage the lifecycle of Incidents and Service requests in the company's trouble ticketing system · Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to L1 technicians. · Ensure escalations are handled in a professional, consistent, and relentless manner. · Proven track record in agile way of working both Scrum or Kanban · The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow ITSM/ITOM/ITBM/HR. · Responsible for developing training plans for end users and customizing the platform to meet evolving organizational needs. This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications. · Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation. The candidate will have to create and configure business rules, UI policies, UI actions, client scripts, ACLs, notifications, UI pages, UI macros, script includes, formatters, etc. · Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives · Troubleshoot and resolve issues related to software applications, systems integration and related platforms. QUALIFICATIONS · A college degree with a B.S. in a computer-related field is preferred, B.A. (with applicable experience) may be acceptable