Endpoint System Engineer, Bangalore (Bengaluru)

Job Description: We are hiring L1 Support Engineers who can join us at the earliest. Strong communication skills are essential, and we are not considering candidates for US support roles. Role Details: - Experience: 3+ years, with at least 2 years in relevant domains (UEM/MDM) - Notice Period: Immediate to 30 days (up to 45 days if currently serving) - Work Mode: In office (5 days a week) - Shift Timing: Rotational shifts between 6 AM IST 8 PM IST - Domain Expertise: Unified Endpoint Management (UEM), Mobile Device Management (MDM), System Center Configuration Manager (SCCM) mandatory - Education: BE/B.Tech only Job Overview: (Sr. Endpoint System Engineer) As a Endpoint System Engineer (3-5 Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance. Do you thrive on solving puzzles and empowering others Are you passionate about technology and eager to make a real impact If so, has the perfect opportunity for you We're seeking a highly motivated and customer-centric Sr Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you'll be instrumental in ensuring our clients get the most out of cutting-edge Unified Endpoint Management (UEM) solution. You'll be more than just a technical support agent you'll be a trusted advisor, a problem solver, and a champion for our customers. Responsibilities: The ideal candidate will have hands-on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions. You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals. This involves asking insightful questions and actively listening to their responses. Handle incoming technical quires, via calls, emails, and chat messages from the Customers, experiencing technical issues. This mig .