Pega Production Support Engineer

As a Pega Production Support Engineer at Teamware Solutions, a division of Quantum Leap Consulting Pvt. Ltd., you will be responsible for managing the stability, performance, and maintenance of our Pega environments. You will play a crucial role in ensuring operational stability, developer productivity, platform health, and operational continuity through L2 Support. Key Responsibilities: - Proactively monitor Pega Diagnostic Cloud (PDC) alerts to prevent impact on end-users - Free up developer's time by handling operational tasks - Conduct ready for business checks across environments and address identified issues in coordination with the Platform team - Triage problem tickets, diagnose faults, clear stuck cases, and fix data mismatches Qualifications Required: - Proficiency in PDC Mastery for issue identification and performance enhancement - Strong debugging skills using Tracer, Clipboard, Live UI, and experience in handling Pega alerts and database optimization - Knowledge of managing deployment pipelines, ensuring "Guardrail" compliance, and familiarity with PDMGrafana - Preferably certified as a Pega Certified Senior System Architect (PCSA) and understanding of Pega cloud architecture - Experience with Pega Logs, PLA, infrastructure components like JVM, memory, cache, traffic, certificates, etc. If you are interested in this position and meet the qualifications mentioned, please send your resume to netra.s@twsol.com. As a Pega Production Support Engineer at Teamware Solutions, a division of Quantum Leap Consulting Pvt. Ltd., you will be responsible for managing the stability, performance, and maintenance of our Pega environments. You will play a crucial role in ensuring operational stability, developer productivity, platform health, and operational continuity through L2 Support. Key Responsibilities: - Proactively monitor Pega Diagnostic Cloud (PDC) alerts to prevent impact on end-users - Free up developer's time by handling operational tasks - Conduct ready for business checks across environments and address identified issues in coordination with the Platform team - Triage problem tickets, diagnose faults, clear stuck cases, and fix data mismatches Qualifications Required: - Proficiency in PDC Mastery for issue identification and performance enhancement - Strong debugging skills using Tracer, Clipboard, Live UI, and experience in handling Pega alerts and database optimization - Knowledge of managing deployment pipelines, ensuring "Guardrail" compliance, and familiarity with PDMGrafana - Preferably certified as a Pega Certified Senior System Architect (PCSA) and understanding of Pega cloud architecture - Experience with Pega Logs, PLA, infrastructure components like JVM, memory, cache, traffic, certificates, etc. If you are interested in this position and meet the qualifications mentioned, please send your resume to netra.s@twsol.com.