Senior Backup Engineer - Rubrik

As an experienced Rubrik Engineer, your role will involve the following responsibilities: - In-depth knowledge and hands-on experience in Rubrik is essential, ideally with 5 to 7 years of experience in Rubrik. - Collaborate closely with various technical, business, and 3rd party teams to achieve desired outcomes. - Conduct knowledge transfer and operational training for solutions with operational support teams. - Address and resolve escalations for operational support efficiently. - Log and take ownership of all assigned incidents, problems, and requests related to backup and archive, managing them through to restoration or resolution within defined service level agreements. - Provide regular updates on the progress of incidents and requests to ensure customer satisfaction before closing them. - Prioritize work effectively and maintain accurate time recording for both BAU and project activities. - Stay self-motivated to keep your technical knowledge up to date. - Offer out-of-hours support on a rotational basis. - Stay abreast of the technology direction for the storage service and apply it to technical allocations and deployments. - Collaborate with service and change management teams to ensure adherence to minimum service standards, minimize service risks, and focus on service excellence. - Manage capacity, including an understanding of data retention policies. - Configure SLA domains in Rubrik. - Guide and work closely with a team to resolve issues effectively. - Take responsibility for Backup-related processes as part of a 24/5 IT operations team, including weekend on-call duties based on the rota. - Analyze daily backup failures, identify root causes, and systematically resolve issues to improve the Backup success rate. - Implement proactive measures to ensure sufficient storage capacity. - Follow standard procedures for escalating unresolved issues to the appropriate internal teams. - Engage with Rubrik support and escalate issues as necessary. - Interact with internal teams such as escalations, engineering, and facilitate communication between customers and other teams. - Demonstrate good knowledge of ITIL processes related to Incident, Change, Problem, and Request management. - Exhibit excellent oral and written communication skills, along with strong interpersonal skills. - Showcase strong presentation skills to effectively communicate at all levels within the organization. - Collaborate with a wide range of stakeholders and adapt work based on feedback. - Experience in delivering minimum viable solutions rapidly, with a focus on results. - Work independently with minimal supervision from your manager. As an experienced Rubrik Engineer, your role will involve the following responsibilities: - In-depth knowledge and hands-on experience in Rubrik is essential, ideally with 5 to 7 years of experience in Rubrik. - Collaborate closely with various technical, business, and 3rd party teams to achieve desired outcomes. - Conduct knowledge transfer and operational training for solutions with operational support teams. - Address and resolve escalations for operational support efficiently. - Log and take ownership of all assigned incidents, problems, and requests related to backup and archive, managing them through to restoration or resolution within defined service level agreements. - Provide regular updates on the progress of incidents and requests to ensure customer satisfaction before closing them. - Prioritize work effectively and maintain accurate time recording for both BAU and project activities. - Stay self-motivated to keep your technical knowledge up to date. - Offer out-of-hours support on a rotational basis. - Stay abreast of the technology direction for the storage service and apply it to technical allocations and deployments. - Collaborate with service and change management teams to ensure adherence to minimum service standards, minimize service risks, and focus on service excellence. - Manage capacity, including an understanding of data retention policies. - Configure SLA domains in Rubrik. - Guide and work closely with a team to resolve issues effectively. - Take responsibility for Backup-related processes as part of a 24/5 IT operations team, including weekend on-call duties based on the rota. - Analyze daily backup failures, identify root causes, and systematically resolve issues to improve the Backup success rate. - Implement proactive measures to ensure sufficient storage capacity. - Follow standard procedures for escalating unresolved issues to the appropriate internal teams. - Engage with Rubrik support and escalate issues as necessary. - Interact with internal teams such as escalations, engineering, and facilitate communication between customers and other teams. - Demonstrate good knowledge of ITIL processes related to Incident, Change, Problem, and Request management. - Exhibit excellent oral and written communication skills, along with strong interpersonal skills. - Showcase strong