Technical Support - Kafka C2H Staff

As a Technical Support - Kafka C2H Staff at Teamware Solutions, a division of Quantum Leap Consulting Pvt. Ltd, located in Pune, you will be responsible for supporting, monitoring, and troubleshooting Kafka-based event streaming platforms in a 24x7 operational environment. Your role will involve incident response, request fulfillment, log analysis, and executing standard operating procedures (SOPs) to ensure operational stability. Collaboration with L3 teams to escalate and resolve critical issues while adhering to established support workflows will be crucial. Key Responsibilities: - Strong understanding of Kafka components, including brokers, producers, consumers, and partitions - Familiarity with ITSM processes for incident and request management - Basic scripting skills in Bash or Python for automation and log analysis - Strong analytical and problem-solving skills for diagnosing Kafka-related issues - Effective communication and documentation abilities for incident handover and resolution tracking Qualifications Required: - 1-3 years of experience in Kafka operations, event streaming, or infrastructure support - Experience with monitoring tools like Datadog, OpenTelemetry, or Splunk for Kafka performance analysis - Hands-on experience with ServiceNow or similar ITSM tools for managing incidents and service requests - Ability to follow structured SOPs and runbooks for Kafka troubleshooting and maintenance - Willingness to work in a 24x7 rotational support environment In addition to the above, the company prefers candidates with certification in Kafka or relevant AWS certification. Advanced skills in log processing tools, security, performance tuning, schema management, and CI/CD for streaming pipelines are considered advantageous. If you are a problem solver with a proactive approach to troubleshooting and optimization, a team player who can collaborate effectively in various work environments, and a detail-oriented professional with strong documentation skills, we encourage you to apply for this role by sending your resume to [HIDDEN TEXT]. As a Technical Support - Kafka C2H Staff at Teamware Solutions, a division of Quantum Leap Consulting Pvt. Ltd, located in Pune, you will be responsible for supporting, monitoring, and troubleshooting Kafka-based event streaming platforms in a 24x7 operational environment. Your role will involve incident response, request fulfillment, log analysis, and executing standard operating procedures (SOPs) to ensure operational stability. Collaboration with L3 teams to escalate and resolve critical issues while adhering to established support workflows will be crucial. Key Responsibilities: - Strong understanding of Kafka components, including brokers, producers, consumers, and partitions - Familiarity with ITSM processes for incident and request management - Basic scripting skills in Bash or Python for automation and log analysis - Strong analytical and problem-solving skills for diagnosing Kafka-related issues - Effective communication and documentation abilities for incident handover and resolution tracking Qualifications Required: - 1-3 years of experience in Kafka operations, event streaming, or infrastructure support - Experience with monitoring tools like Datadog, OpenTelemetry, or Splunk for Kafka performance analysis - Hands-on experience with ServiceNow or similar ITSM tools for managing incidents and service requests - Ability to follow structured SOPs and runbooks for Kafka troubleshooting and maintenance - Willingness to work in a 24x7 rotational support environment In addition to the above, the company prefers candidates with certification in Kafka or relevant AWS certification. Advanced skills in log processing tools, security, performance tuning, schema management, and CI/CD for streaming pipelines are considered advantageous. If you are a problem solver with a proactive approach to troubleshooting and optimization, a team player who can collaborate effectively in various work environments, and a detail-oriented professional with strong documentation skills, we encourage you to apply for this role by sending your resume to [HIDDEN TEXT].