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About the role
Job Description Senior Software Engineer Salesforce TPM Support Experience: 5 to 8 Years Location: Hyderabad Mode: Hybrid Interview: Face to face We are looking for a Senior Software Engineer to provide day-to-day operational support for Salesforce platform. In this role, you'll help ensure system stability, data integrity, and operational excellence by troubleshooting issues, supporting users, maintaining Salesforce configurations, and collaborating with technical and business teams. Working closely with the Salesforce Tech Ops Lead, you'll play a key role in supporting business-critical TPM operations in a fast-paced enterprise environment. What You'll Do - Monitor, investigate, and resolve support tickets using Salesforce and ServiceNow. - Manage Salesforce user administration, including account provisioning, deactivation, roles, profiles, permission sets, and public groups. - Configure Salesforce using declarative tools, including custom fields, page layouts, validation rules, record types, and flows. - Create and maintain reports and dashboards to support business operations. - Execute SOQL queries and troubleshoot issues using Workbench and the Developer Console. - Perform data imports, exports, and updates using Data Loader and Workbench. - Monitor integrations between Salesforce and enterprise systems such as ERP, Finance, and BI platforms. - Support User Acceptance Testing (UAT), regression testing, and deployment validation activities. - Document recurring issues, resolutions, and operational procedures in the knowledge base. - Ensure compliance with TPM operational processes and SOX controls. - Identify opportunities for system improvements and escalate recommendations to the Salesforce Tech Ops Lead. What We're Looking For - Robust experience with Salesforce Administration and declarative configuration. - Experience supporting incidents and change management using ServiceNow or a similar ITSM platform. - Experience writing SOQL queries and usi .
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