Sr Support Engineer Hyderabad (India)

Sr. Software Engineer (Sr. Support Engineer - Salesforce TPM) Overview The Sr. Software Engineer provides day-to-day operational support for TPM (Trade Promotion Management) processes within the Salesforce platform. This role focuses on troubleshooting, configuration, data integrity, and incident resolution, working under the guidance of the Salesforce Tech Ops Lead. The analyst collaborates with technical and business teams to maintain system stability, accuracy, and compliance. Key Responsibilities Monitor and resolve TPM-related support tickets in Salesforce and ServiceNow. Execute user management tasks (account setup, deactivation, roles, profiles, permission sets, public groups). Perform declarative Salesforce configuration such as fields, page layouts, validation rules, and flows. Maintain and update dashboards, reports, and record types based on business needs. Assist with SOQL queries and troubleshooting via Workbench or Developer Console. Support data operations: imports, exports, and updates using Data Loader or Workbench. Validate and monitor integrations between Salesforce and external systems (ERP, BI, Finance). Participate in UAT cycles, regression testing, and deployment validations. Document recurring issues, resolutions, and process updates in knowledge base. Track compliance-related tasks and ensure adherence to established TPM and SOX standards. Identify system inefficiencies and escalate improvement prospects to the Tech Ops Lead. Skills & Experience Robust knowledge of Salesforce Administration and configuration best practices. Experience with ServiceNow or equivalent ITSM tools (incident, change, RCA workflows). Familiarity with TPM concepts such as fund allocation, claims, and reconciliation. Ability to write and run SOQL queries; comfort with Workbench and Data Loader. Understanding of Salesforce security models and Single Sign-On basics. Exposure to integration workflows and data synchronization con .