Desktop Support-I

Desktop Support-I Los Angeles, CA Apply Now Back to Search We are a national staffing firm and are currently seeking a Desktop Support I for a prominent client of ours. This position is Remote. Details of the position are as follows: Job Details: Pay: $38 – $43.45/hr to Start!! 3-month assignment, probable extension based on budget and performance. Monday – Friday, 9:00 AM – 5:00 PM (REMOTE). Position will serve as a frontline support agent within our broader platform organization. This is a highly hands-on role: you'll own merchant tickets end-to-end, build deep product and workflow expertise quickly, and become a go-to resource for resolving complex, high-impact cases. This is a role for someone who thrives in the weeds. Expect the day-to-day to be working the queue, diagnosing Client issues with incomplete information, driving cases to resolution, and delivering a consistently high bar of merchant communication. Qualifications: High School Diploma is Required. Bachelor’s degree is preferred. 3+ years of merchant (customer) facing IT Support for POS, delivery, or e-commerce requried. Strong technical troubleshooting (you can reason through complex failures without perfect logs, clear repro steps, or direct system access and still drive issues to resolution) required. Ownership of tickets end-to-end, not just initial triage required. Merchant(customer)-facing experience required. High volume environment / metrics. #LI-JB1 Apply Now Back to Search Success! Your application was successfully sent! Error Apply Now Not yet ready to apply? Join our talent community