Manager, Total Experience CRM Delivery

As the Manager of Engineering (Total Experience Delivery) at Standard India, your primary responsibility is to shape and enhance the experience across the organization's digital products and platforms. You will work collaboratively to define the experience technology strategy and ensure the delivery of innovative and user-centric solutions that significantly improve product experiences. Your key responsibilities include: - Leading engineering teams responsible for delivering and supporting Salesforce capabilities such as Sales Cloud, Service Cloud, Marketing Cloud integrations, case and workflow automation, CRM analytics, and customer data integrations. - Overseeing delivery and operational excellence for CRM and customer-data platforms to ensure reliability, scalability, data integrity, and high-quality user and customer experiences. - Translating customer, agent, and internal stakeholder journey needs into CRM and data solutions in partnership with IT, Experience, and Business teams. - Developing and maintaining multi-year CRM platform roadmaps aligned with enterprise strategy and priorities. - Driving engineering best practices across CRM architecture, configuration, integrations, automation, deployment, release management, and operational support. - Ensuring governance and compliance across CRM platforms, including adherence to enterprise architectural, security, privacy, legal, and financial controls. - Advancing CRM modernization through cloud-native approaches, API-first integrations, and automation capabilities. - Fostering a connected and empowered engineering culture focused on coaching, collaboration, innovation, accountability, and continuous learning in the Salesforce ecosystem. To excel in this role, you will need: - Education: B.Tech / B.E. in Computer Science, IT, Software Engineering, or related discipline (MIS specialization preferred). - 810 years of IT experience, including 3+ years managing engineering teams. - Demonstrated success leading engineering teams delivering CRM or Salesforce-based solutions. - Hands-on experience with Salesforce technologies, customer data ecosystems, and scalable CRM architectures. - Deep familiarity with authentication and identity technologies, data security best practices, and platform governance. - Strong background in hybrid cloud or cloud-native development, CI/CD, DevOps practices, and automation within the Salesforce or CRM domain. - Experience collaborating across IT, Experience, and Business stakeholders. As a successful candidate, you are expected to: - Have strategic visioning abilities. - Foster empowered, collaborative teams and trusted relationships. - Drive team performance to goals and provide training and development. - Create clarity, set bold goals, and champion execution with purpose and urgency. Standard India offers a rich benefits package, annual incentive bonus plan, paid time off, supportive management approach, career advancement opportunities, and a culture where your voice matters. It is an equal opportunity employer committed to diversity and inclusion. As the Manager of Engineering (Total Experience Delivery) at Standard India, your primary responsibility is to shape and enhance the experience across the organization's digital products and platforms. You will work collaboratively to define the experience technology strategy and ensure the delivery of innovative and user-centric solutions that significantly improve product experiences. Your key responsibilities include: - Leading engineering teams responsible for delivering and supporting Salesforce capabilities such as Sales Cloud, Service Cloud, Marketing Cloud integrations, case and workflow automation, CRM analytics, and customer data integrations. - Overseeing delivery and operational excellence for CRM and customer-data platforms to ensure reliability, scalability, data integrity, and high-quality user and customer experiences. - Translating customer, agent, and internal stakeholder journey needs into CRM and data solutions in partnership with IT, Experience, and Business teams. - Developing and maintaining multi-year CRM platform roadmaps aligned with enterprise strategy and priorities. - Driving engineering best practices across CRM architecture, configuration, integrations, automation, deployment, release management, and operational support. - Ensuring governance and compliance across CRM platforms, including adherence to enterprise architectural, security, privacy, legal, and financial controls. - Advancing CRM modernization through cloud-native approaches, API-first integrations, and automation capabilities. - Fostering a connected and empowered engineering culture focused on coaching, collaboration, innovation, accountability, and continuous learning in the Salesforce ecosystem. To excel in this role, you will need: - Education: B.Tech / B.E. in Computer Science, IT, Software Engineering, or related discipline (MIS specialization preferred). - 810 years of