Product Architect III/IV - Voice, Pref, Comms

As a Product Architect for the Total Experience Experience Delivery Customer Contact Technology (CCT) team at Standard India, your role involves defining the architectural vision and technical strategy to support omnichannel customer and agent experiences. You will work closely with the CCT Platform Architect, CCT Solution Engineer IVs, and Software Engineer III to design and evolve platforms such as CXone, Amelia conversational AI, Salesforce Marketing Cloud, and supporting microservices, APIs, and event capabilities. Your collaboration with the team in the USA is crucial to support business users effectively and efficiently. Key Responsibilities: - Define and maintain the architectural vision and technical direction for omnichannel experience delivery. - Partner with relevant teams to design integration patterns, APIs, microservices, and platform capabilities. - Shape and manage the architectural runway to deliver scalable and modern experience capabilities. - Lead architecture decisions using the DRIVE framework and ensure alignment with enterprise standards. - Architect solutions across key platforms like NICE CXone, Amelia conversational AI, and Salesforce Marketing Cloud. - Guide design and integration of backend services, data flows, and orchestration patterns. - Evaluate new technologies to enhance experience delivery and collaborate with various stakeholders for alignment with business strategy. - Refine enterprise architecture standards, mentor team members, and promote consistent practices for system excellence. - Support modernization initiatives and contribute to improving platform performance and reliability. - Work on-site in Bengaluru, India, is required. Skills and Background You'll Need: - Education: B.Tech / B.E. in Computer Science, IT, or Software Engineering - Experience: 7+ years in architecture with familiarity in digital or omnichannel customer experience products. - Strong analytical skills and technical knowledge of modern software architecture patterns. - Functional knowledge of information security implications on experience workloads. - Preferred experience with platforms like NICE CXone, Amelia, Salesforce Marketing Cloud, and Kafka/EventBridge. - Key behaviors include experience-led architectural thinking, systems curiosity, cross-team agility, technical rigor, and influential leadership. At Standard India, you can expect a rich benefits package, inclusive of health, financial well-being, and career growth opportunities. The company fosters a supportive culture where your voice matters, and purpose-driven work makes a difference for customers, communities, and employees. Standard India values diversity and is an equal opportunity employer. As a Product Architect for the Total Experience Experience Delivery Customer Contact Technology (CCT) team at Standard India, your role involves defining the architectural vision and technical strategy to support omnichannel customer and agent experiences. You will work closely with the CCT Platform Architect, CCT Solution Engineer IVs, and Software Engineer III to design and evolve platforms such as CXone, Amelia conversational AI, Salesforce Marketing Cloud, and supporting microservices, APIs, and event capabilities. Your collaboration with the team in the USA is crucial to support business users effectively and efficiently. Key Responsibilities: - Define and maintain the architectural vision and technical direction for omnichannel experience delivery. - Partner with relevant teams to design integration patterns, APIs, microservices, and platform capabilities. - Shape and manage the architectural runway to deliver scalable and modern experience capabilities. - Lead architecture decisions using the DRIVE framework and ensure alignment with enterprise standards. - Architect solutions across key platforms like NICE CXone, Amelia conversational AI, and Salesforce Marketing Cloud. - Guide design and integration of backend services, data flows, and orchestration patterns. - Evaluate new technologies to enhance experience delivery and collaborate with various stakeholders for alignment with business strategy. - Refine enterprise architecture standards, mentor team members, and promote consistent practices for system excellence. - Support modernization initiatives and contribute to improving platform performance and reliability. - Work on-site in Bengaluru, India, is required. Skills and Background You'll Need: - Education: B.Tech / B.E. in Computer Science, IT, or Software Engineering - Experience: 7+ years in architecture with familiarity in digital or omnichannel customer experience products. - Strong analytical skills and technical knowledge of modern software architecture patterns. - Functional knowledge of information security implications on experience workloads. - Preferred experience with platforms like NICE CXone, Amelia, Salesforce Marketing Cloud, and Kafka/EventBridge. - Key behaviors include experience-led