Application Support Developer

Role: Application Support Developer

Duration: 6 month Location: 100% Remote

JOB DESCRIPTION: 1.Troubleshoot production issues in all tiers of application. 2.Implement ITIL best practices, resulting in quicker more accurate service to the customers. 3.Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s. 4.Troubleshoot Major Incidents, involving and engaging all necessary teams, create postmortems, and ensure closure of incident. 5.Debugging and troubleshooting the application code with proper headers and payloads. 6.Respond to user issues, working with the Development team or external support teams for the resolution. 7.Perform ITIL Problem management process activities to remediate chronic problems. 8.Contribute to and maintain support knowledge base. 9.Monitor system for possible issues, performing system health checks as required 10.Work closely with development & IT infrastructure teams to incorporate checklist and validate the steps as part of maintenance activity 11.Monitor and support production applications and environments 12.Document and maintain installation and operations procedures. 13.Participate in deployment and configuration management activities. 14.Coach and manage teams as applicable. 15.Research issues to ensure service level agreements are met, and research application, data, and database related issues. 16.Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization. 17.Participate in the 24x7 support coverage as needed and on-call rotation

Preferred skills: •Understanding of ITIL and ITSM frameworks. •Understanding of the software delivery lifecycle. •Understanding of Mirth and Epic systems. •Knowledge about application and web systems is mandatory. •Adept in the development of automated tools, systems, and services in multiple technology domains with excellent debugging and trouble shooting skills. •Exposure to monitoring tool such as Splunk and System Pulse. •Exposure to health care and Retail domain. •Previous experience on an IT Application support team that provided front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues. •Strong business acumen, communication and presentation skills.

Tools and Technology Skillset: •Service Now Incident Management, Problem Management, Change Management and Knowledge Management. •C#,.Net and Visual Studio •ASP.Net •ADO.NET •Entity Framework •WCF/Web Services •Web API •SOAP and REST •MS SQL Server, LINQ •Epic and Clarity DB •XML/XSLT •SVN •Putty •SFTP •Windows Servers/IIS

Education & Preferred Qualifications: •Bachelor’s degree in Computer Science & Engineering or in related field. •6+ years of Production and Development support. •5+ years of Client facing experience in Healthcare Domain.

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Thanks & Regards, Ujwala Pinninti Thoughtwave Software and Solutions 314 N. Lake St, Suite 6, Aurora IL 60506 Desk: 6302168656, EXTN: 156 Email: ujwala@thoughtwavesoft.com Website: www.thoughtwavesoft.com Linked in: https://www.linkedin.com/in/ujwala-pinninti-675285213/