Freelance SFCC L2 Support Engineer

You are an experienced SFCC L2 Support Engineer who will be responsible for providing L2 application support for Salesforce Commerce Cloud (SFCC) platforms. Your key responsibilities will include: - Managing incidents through ITSM tools (ServiceNow/SNOW) for troubleshooting, analysis, and resolution. - Performing issue triaging and coordinating with L3 teams for code-level fixes. - Raising and tracking JIRA tickets for issues requiring development changes. - Monitoring application performance using tools like Splunk and analyzing logs. - Debugging code and supporting root cause analysis for production issues. - Working with PWA (Progressive Web Application) support activities. - Collaborating with cross-functional teams to ensure application stability. - Willingness to learn and work on Vercel PWA L2 support and monitoring activities. To qualify for this role, you should have: - Hands-on experience in Salesforce Commerce Cloud (SFCC). - Experience in L2 production/application support. - Strong understanding of incident management processes. - Experience with ServiceNow or similar ITSM tools. - Knowledge of JIRA, debugging, and log analysis. - Experience with Splunk monitoring. - Ability to troubleshoot and resolve production issues independently. This part-time remote opportunity is suitable for individuals with relevant SFCC support experience who are looking to contribute to the success of Salesforce Commerce Cloud applications and related platforms. You are an experienced SFCC L2 Support Engineer who will be responsible for providing L2 application support for Salesforce Commerce Cloud (SFCC) platforms. Your key responsibilities will include: - Managing incidents through ITSM tools (ServiceNow/SNOW) for troubleshooting, analysis, and resolution. - Performing issue triaging and coordinating with L3 teams for code-level fixes. - Raising and tracking JIRA tickets for issues requiring development changes. - Monitoring application performance using tools like Splunk and analyzing logs. - Debugging code and supporting root cause analysis for production issues. - Working with PWA (Progressive Web Application) support activities. - Collaborating with cross-functional teams to ensure application stability. - Willingness to learn and work on Vercel PWA L2 support and monitoring activities. To qualify for this role, you should have: - Hands-on experience in Salesforce Commerce Cloud (SFCC). - Experience in L2 production/application support. - Strong understanding of incident management processes. - Experience with ServiceNow or similar ITSM tools. - Knowledge of JIRA, debugging, and log analysis. - Experience with Splunk monitoring. - Ability to troubleshoot and resolve production issues independently. This part-time remote opportunity is suitable for individuals with relevant SFCC support experience who are looking to contribute to the success of Salesforce Commerce Cloud applications and related platforms.