Customer Support- Chat

As a Dedicated Customer Support Professional with 1+ years of experience in international non-voice operations, your role is crucial in resolving technical queries and driving sales for global clients. You should be fully comfortable with 24/7 rotational shifts and fast-paced WFO environments. Your responsibilities include: - International Chat Support: Handling high-concurrency live chats for international customers with professional written etiquette. - Tech Support & Troubleshooting: Providing technical assistance, diagnosing software/account issues, and delivering step-by-step solutions for first-chat resolution. - Sales & Upselling: Identifying customer needs during interactions to pitch relevant product upgrades. - Shift Excellence: Operating in 24/7 rotational night shifts to ensure seamless service delivery across different time zones. - KPI Management: Maintaining an Average Handle Time (AHT) of [Your AHT, e.g., 8 mins] and a CSAT score of 95% or higher. Your key skills and proficiencies should include: - Communication: Exceptional written English skills focusing on grammar and tone. - Technical: Typing speed of 30+ WPM with 90% accuracy, proficiency in CRM tools (Salesforce/Zendesk). - Sales: Objection handling, persuasive communication, and product positioning. - Logistics: Experience with 5-day working schedules and utilizing 2-way cab facilities for safe night shift transit. If you are interested in this opportunity, please mention Prashanth HR on top of your resume for HR reference. For further details, you can reach out to: Recruiter: Prashanth Mobile: 7799282359 Venue: Legend Platinum, Kondapur, Jubilee Enclave, HITEC City, Hyderabad, Telangana 500084 As a Dedicated Customer Support Professional with 1+ years of experience in international non-voice operations, your role is crucial in resolving technical queries and driving sales for global clients. You should be fully comfortable with 24/7 rotational shifts and fast-paced WFO environments. Your responsibilities include: - International Chat Support: Handling high-concurrency live chats for international customers with professional written etiquette. - Tech Support & Troubleshooting: Providing technical assistance, diagnosing software/account issues, and delivering step-by-step solutions for first-chat resolution. - Sales & Upselling: Identifying customer needs during interactions to pitch relevant product upgrades. - Shift Excellence: Operating in 24/7 rotational night shifts to ensure seamless service delivery across different time zones. - KPI Management: Maintaining an Average Handle Time (AHT) of [Your AHT, e.g., 8 mins] and a CSAT score of 95% or higher. Your key skills and proficiencies should include: - Communication: Exceptional written English skills focusing on grammar and tone. - Technical: Typing speed of 30+ WPM with 90% accuracy, proficiency in CRM tools (Salesforce/Zendesk). - Sales: Objection handling, persuasive communication, and product positioning. - Logistics: Experience with 5-day working schedules and utilizing 2-way cab facilities for safe night shift transit. If you are interested in this opportunity, please mention Prashanth HR on top of your resume for HR reference. For further details, you can reach out to: Recruiter: Prashanth Mobile: 7799282359 Venue: Legend Platinum, Kondapur, Jubilee Enclave, HITEC City, Hyderabad, Telangana 500084