Customer Support Executive (International Voice) (Telangana)

Job description:- Customer Support Executive International Voice | DLF Gachibowli Role Objective - Dedicated Customer Support Qualified with 1+ years of experience in international non-voice operations. Proven track record in resolving technical queries and exceeding sales for global clients. Fully comfortable with 24/7 rotational shifts and fast-paced WFO environments. - International Chat Support: Managed high-concurrency (2-3 simultaneous) live chats for international customers with professional written etiquette. - Tech Support & Troubleshooting: Provided technical assistance, diagnosing software/account issues and delivering step-by-step solutions to ensure first-chat resolution. - Sales & Upselling: Identified customer needs during support interactions to pitch relevant product upgrades. - Shift Excellence: Successfully operated in 24/7 rotational night shifts, ensuring seamless service delivery across different time zones. - KPI Management: Consistently maintained an Average Handle Time (AHT) of [Your AHT, e.g., 8 mins] and a CSAT score of 95% or higher. Key Skills & Proficiencies:- - Communication: Exceptional written English skills with a focus on grammar and tone. - Sales: Objection handling, persuasive communication, and product positioning. - Logistics: Experienced with 5-day working schedules and utilizing 2-way cab facilities for safe night shift transit. Interested Candidates can reach out to the below recruiter or mail there resume on Name: Dipti Mobile: 7903949583 .