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Hi Candidate should have Experience with Palo Alto technologies (especially Prisma Access or GlobalProtect or Panorama) should be a strong advantage. If a candidate has only implementation or administration experience with no customer support or troubleshooting exposure, they may not be the best fit for this role. The best-fit candidates will typically have backgrounds such as: Senior Technical Support Engineer Network Security Engineer Firewall Support Engineer L3 Network Support Engineer Skill sets Needed: Remote Access VPNs: Cisco AnyConnect , GlobalProtect , FortiClient , OpenVPN, WireGuard Technical Support (L2/L3) Firewall Support VPN troubleshooting (IPsec/SSL VPN) TCP/IP networking Authentication protocols (SAML, LDAP, RADIUS) IDS/IPS and Firewall technologies Customer-facing technical support and issue resolution JD: Willing to work flexible and varying shift times including weekends and evenings Excellent written and verbal communication skills Ability to work well in a diverse team environment Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, LDAP, RADIUS, etc.) Experience working with Firewall Central Management Systems Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar) Working knowledge of Security services (IDS/IPS, Firewalls, etc.) Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required Role & responsibilities Preferred candidate profile Perks and benefits
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