Associate Director UX CX Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a Design Manager (SG29) / Senior UX Manager to lead experience strategy and execution for complex digital products across multiple platforms and/or the full business and technology stack. Primary Responsibilities: Lead the end-to-end product lifecycle: strategy, design, development, release, and iterationDrive cross-functional collaboration across engineering, marketing, and business teams while aligning with portfolio leadershipConduct market and competitive analysis and define product features aligned with customer needs and business objectivesSupport go-to-market activities with clear product positioning, narratives, and documentationIncorporate customer and market insights to continuously refine product directionLead AI-driven product design and prototyping effortsDefine and scale UX guidelines, standards, and best practices across teamsMentor and guide designers, providing subject matter expertise, constructive feedback, and quality oversightGuide and direct UX practitionersComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do soRequired Qualifications: 14+ years of experience in UX/Product Design, Experience Architecture, Interaction Design, or related fieldsExperience building products in US healthcare analytics domainSolid experience with usability testing, stakeholder workshops, and design sprint facilitationExperience defining and driving UX strategy and product roadmaps aligned to measurable outcomesExposure to security and privacy considerations and ability to collaborate on compliant product solutionsSolid understanding of accessibility standards (WCAG / Section 508) and inclusive design practicesProven leadership in complex, multi-channel/platform product initiativesDemonstrated ability to influence cross-functional stakeholders through storytelling, communication, and structured decision-making Preferred Qualifications: Experience partnering with Data Science / ML teams and defining success metrics for AI-driven experiencesProven experience in team management and leadership, including hiring, coaching, performance feedback, and career development At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. .