Senior UX CX Designer

As a UX and CX Designer at Optum, you will play a crucial role in improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Your work will involve executing UX and CX design, translating insights into user flows, wireframes, and high-fidelity designs for complex, data-rich interfaces. You will also be responsible for conducting user research, identifying unmet needs, pain points, and opportunity areas, and synthesizing findings into actionable insights and clear recommendations. Additionally, you will design and facilitate usability testing, collaborate cross-functionally with product, engineering, and data science teams, and contribute to design system adoption and consistent experience patterns. Primary Responsibilities: - Execute UX and CX design, translating insights into user flows, wireframes, and high-fidelity designs - Conduct user research including user interviews, contextual inquiry, workflow analysis, and feedback synthesis - Design and facilitate usability testing, concept validation, and prototype evaluation - Collaborate with product, engineering, and data science teams to align on user needs and experience priorities - Communicate design rationale and influence decisions through evidence-based storytelling Required Qualifications: - Bachelor's or master's degree in computer science, Engineering, or a related field - 6+ years of experience in UX Designer/Researcher, Human Factors, Product Designer, or related field - Demonstrated experience in enterprise or complex software environments - Solid expertise in qualitative and quantitative research methods - Familiarity with regulated domains (e.g., healthcare, finance, compliance-driven systems) At UnitedHealth Group, the mission is to help people live healthier lives and make the health system work better for everyone. The company is committed to mitigating its impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in its mission. As a UX and CX Designer at Optum, you will play a crucial role in improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Your work will involve executing UX and CX design, translating insights into user flows, wireframes, and high-fidelity designs for complex, data-rich interfaces. You will also be responsible for conducting user research, identifying unmet needs, pain points, and opportunity areas, and synthesizing findings into actionable insights and clear recommendations. Additionally, you will design and facilitate usability testing, collaborate cross-functionally with product, engineering, and data science teams, and contribute to design system adoption and consistent experience patterns. Primary Responsibilities: - Execute UX and CX design, translating insights into user flows, wireframes, and high-fidelity designs - Conduct user research including user interviews, contextual inquiry, workflow analysis, and feedback synthesis - Design and facilitate usability testing, concept validation, and prototype evaluation - Collaborate with product, engineering, and data science teams to align on user needs and experience priorities - Communicate design rationale and influence decisions through evidence-based storytelling Required Qualifications: - Bachelor's or master's degree in computer science, Engineering, or a related field - 6+ years of experience in UX Designer/Researcher, Human Factors, Product Designer, or related field - Demonstrated experience in enterprise or complex software environments - Solid expertise in qualitative and quantitative research methods - Familiarity with regulated domains (e.g., healthcare, finance, compliance-driven systems) At UnitedHealth Group, the mission is to help people live healthier lives and make the health system work better for everyone. The company is committed to mitigating its impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in its mission.