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Job Title : Service Desk Location: Hyderabad/Chennai/Noida Experience Required: 0.6 to 4.5 Years Salary Range: 0.6-1 year (4 LPA)/ 1-3 yrs (6 LPA)/ 3 to 4.5 Yrs (7 LPA) Role Type: Permanent Placement Shift: 24x7 Rotational Shifts Work Mode: 5 Days work from Office only About The Job: Company Name: VARITE India Private Limited About The Client : An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products. About The Job: 1.) L1 SD JD (E1.1/E1.2) - Required - Exp 0.6 yrs - 3 yrs - Education Any Graduation - Shift: 24x7 Rotational Shifts, 5 Days work from Office only Key Skills & Requirements: - Prior experience in voice-based (International Voice Support) Service Desk support - Comfortable working in a call support setting - Proficient with ticketing tools (preferably ServiceNow) - Working knowledge of Active Directory and RSA Token - Experience in troubleshooting VPN, Citrix, and VDI-related issues - Basic proficiency in MS Office applications Roles & Responsibilities: - Ensure high login efficiency and availability to support customer needs - Handle and resolve tickets within defined SLAs for volume and turnaround time - Manage inbound calls, which constitute approximately 90% of daily tasks - Maintain compliance with quality standards (voice, accent, technical monitoring), regulatory norms, and company policies - Respond to user queries via phone, email, instant messaging, and ticketing systems - Assign incidents/work orders to relevant support teams and follow through to closure - Diagnosing and resolving issues through user .
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