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About the role
Job Description HERE'S WHAT YOULL DO: First point of contact for customer concerns relating to technical issues with the application. Provide timely response/resolution to technical, product and cloud infrastructure inquires. Provides resolutions within established Service Level Agreement Guidelines. Trouble-shoot/qualify cases before advancing it to engineering. Answer questions regarding product functionality and usage. Work high priority technical incidents and critical outages. WHAT YOU NEED TO SUCCEED: 2+ Years of Industry experience Excellent (oral and written) communication skills in English. Experience with front end technologies like HTML, CSS, J-script and API. Addition to this if some one has positive experience in Magento/PHP Support along with AWS cloud will be cherry on cake. Robust knowledge of Linux command line and Linux as O/S Relational database skills: Deep expertise in MySQL and database queries. Familiarity with programming/scripting languages such as Node.js, Perl, Java and Python. Understanding of modern web technologies and relationships between them Experience troubleshooting web application and performance issues. Ability to analyze/extrapolate issues via logs and other sources of information to present it to infrastructure and application teams a valuable starting point for in depth reviews. Available for on-call rotation, work off hours, holiday and weekend hours as required. .
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