BI Operations Support Analyst (MicroStrategy)

As a BI Operations Analyst specializing in MicroStrategy, your role will involve providing operational reporting support, incident management, enhancements, user administration, and coordination of maintenance activities to ensure smooth BAU operations. Key Responsibilities: - Perform daily validation of reports and dashboards to ensure accuracy and completeness. - Manage scheduled report distributions and adhere to standard SOP-driven workflows. - Monitor reporting jobs and proactively address failures. - Conduct SQL-based analysis to troubleshoot data issues, incident tickets, and user callouts. - Identify root causes by analyzing backend tables, joins, data loads, and report-level logic. - Coordinate with data engineering and upstream/downstream teams to ensure timely resolution. - Work with business users to gather requirements for enhancements to existing MicroStrategy reports. - Develop and update public objects, schema objects, metrics, filters, prompts, and other components. - Perform unit testing and validations before deployment. - Deploy updates to higher environments using Object Manager (Package creation & deployment) through the defined CR process. - Manage user creation, user provisioning, access controls, and security roles. - Handle subscription setup, modifications, and troubleshooting for automated deliveries. - Maintain folder structures, object governance, and version consistency across environments. - Coordinate planned maintenance activities involving MicroStrategy servers, cubes, caches, and backend data sources. - Work closely with data, integration, and infra teams to minimize disruptions to BAU reporting. - Monitor and optimize performance of reports, dashboards, and datasets. Required Technical Skills: - Strong experience in MicroStrategy, including: - Public & Schema Objects - Grid Reports - Report Services Documents (RSDs) - Dossiers & Visualizations - Object Manager (Package creation, migration, deployment) - Subscriptions handling - User creation & user access management - Good knowledge of SQL for incident analysis, debugging, and backend data validations. - Understanding of BI operations, report scheduling, job failures, and root-cause analysis. - Experience working in CR-driven environments with structured testing and deployment cycles. Good to Have: - Knowledge of performance tuning for BI reports. As a BI Operations Analyst specializing in MicroStrategy, your role will involve providing operational reporting support, incident management, enhancements, user administration, and coordination of maintenance activities to ensure smooth BAU operations. Key Responsibilities: - Perform daily validation of reports and dashboards to ensure accuracy and completeness. - Manage scheduled report distributions and adhere to standard SOP-driven workflows. - Monitor reporting jobs and proactively address failures. - Conduct SQL-based analysis to troubleshoot data issues, incident tickets, and user callouts. - Identify root causes by analyzing backend tables, joins, data loads, and report-level logic. - Coordinate with data engineering and upstream/downstream teams to ensure timely resolution. - Work with business users to gather requirements for enhancements to existing MicroStrategy reports. - Develop and update public objects, schema objects, metrics, filters, prompts, and other components. - Perform unit testing and validations before deployment. - Deploy updates to higher environments using Object Manager (Package creation & deployment) through the defined CR process. - Manage user creation, user provisioning, access controls, and security roles. - Handle subscription setup, modifications, and troubleshooting for automated deliveries. - Maintain folder structures, object governance, and version consistency across environments. - Coordinate planned maintenance activities involving MicroStrategy servers, cubes, caches, and backend data sources. - Work closely with data, integration, and infra teams to minimize disruptions to BAU reporting. - Monitor and optimize performance of reports, dashboards, and datasets. Required Technical Skills: - Strong experience in MicroStrategy, including: - Public & Schema Objects - Grid Reports - Report Services Documents (RSDs) - Dossiers & Visualizations - Object Manager (Package creation, migration, deployment) - Subscriptions handling - User creation & user access management - Good knowledge of SQL for incident analysis, debugging, and backend data validations. - Understanding of BI operations, report scheduling, job failures, and root-cause analysis. - Experience working in CR-driven environments with structured testing and deployment cycles. Good to Have: - Knowledge of performance tuning for BI reports.