Microsoft O365 Support Team Lead | Bangalore & Hyderabad 5Plus yrs

Product Support Team Leader International Process Location: Bangalore / Hyderabad Experience: 5+ Years CTC: Up to 10 LPA Shift: Night Shift Notice Period: Immediate Joiners Preferred Job Summary We are looking for an experienced Product Support Team Leader to lead a team supporting international customers. The ideal candidate should possess strong technical troubleshooting skills, leadership experience, and expertise in Microsoft technologies. This role requires managing support operations, mentoring team members, driving performance, and ensuring high levels of customer satisfaction. Key Responsibilities Lead and manage a team of Product Support Associates in an international support environment. Monitor team performance and ensure SLA and quality compliance. Coach, mentor, and motivate team members to achieve operational goals. Handle escalations and provide resolution for complex technical issues. Conduct regular team reviews, feedback sessions, and performance discussions. Ensure exceptional customer experience through effective issue resolution. Analyze support metrics and drive continuous process improvements. Coordinate with internal stakeholders and technical teams for issue resolution. Maintain productivity, quality, and customer satisfaction targets. Support workforce planning, shift management, and operational excellence. Required Skills Leadership & Management Minimum 5+ years of experience in Technical/Product Support. Prior experience managing and leading support teams. Strong coaching, mentoring, and people management skills. Excellent verbal and written communication skills. Strong analytical thinking and decision-making abilities. Ability to handle escalations and customer-critical situations. Passion for problem-solving and customer success. Technical Skills Strong experience supporting Microsoft Office 365 applications. Advanced troubleshooting knowledge of Microsoft Windows environments. Expertise in Windows Operating Systems (Windows XP to Windows 10/11). Strong understanding of Web Browsers and MS Office Suite. Experience with Registry Fixes and Patch Upgrades. Knowledge of Antivirus, Security, and Encryption concepts. Ability to utilize knowledge bases and troubleshooting tools effectively. Preferred Skills International Process / Global Support experience. Service Desk or Technical Helpdesk leadership experience. Incident and Escalation Management. Customer Support Operations Management. Performance and Quality Management. whmshineprofiles@gmail.com 9972020040 9481208807 9036324343 www.WhiteHorsemanpower.in White Horse Manpower Consultancy Private limited