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About the role
Location: Canada & Australia Experience: 5-15 Salary:- 34LPA - 43LPA Provide technical support to customers via phone, email, chat, and remote desktop tools. Diagnose, troubleshoot, and resolve hardware, software, networking, and application-related issues. Log, track, prioritize, and update support tickets using a ticketing system while meeting SLA requirements. Escalate complex technical issues to higher-level support or engineering teams when necessary. Install, configure, and maintain operating systems, software applications, and peripheral devices. Document troubleshooting steps, solutions, and knowledge base articles for future reference. Monitor system performance and proactively identify potential issues to minimize downtime. Collaborate with cross-functional teams such as Engineering, QA, Product, and Customer Success to resolve recurring issues. Stay updated on new technologies, product releases, and support processes through continuous learning.
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