Senior Linux Virtualization Support Engineer (L3/L4)

Company Name:WillwareTechnologies Role:Senior Linux Virtualization Support Engineer (L3/L4) Location: Chennai, Bangalore, Hyderabad, Gurugram, Noida, Mumbai WorkMode:Hybrid Job Summary We are looking for an experienced Senior Linux Virtualization Support Engineer with strong expertise in Linux administration, KVM virtualization, and VMware environments . The ideal candidate should have hands-on experience in L3/L4 product support , advanced troubleshooting capabilities, and the ability to independently manage critical production incidents from triage through resolution and root cause analysis. Key Responsibilities Own and manage Sev-1 to Sev-4 incidents end-to-end, including triage, RCA, and resolution. Perform advanced troubleshooting across Linux OS, KVM/hypervisor, networking, storage, and application layers . Analyze logs, traces, core dumps, and telemetry data to identify root causes. Work on complex product issues and provide workarounds and long-term solutions . Collaborate with engineering teams by providing high-quality escalation details. Participate in customer escalation calls and war-room discussions as required. Ensure timely communication and resolution of critical production issues. Create and maintain technical documentation and RCA reports. Mandatory Skills 8+ years of experience with L3/L4 Linux product support . Strong expertise in Linux command-line administration , including: OS internals Processes and memory management System performance analysis Networking fundamentals Solid understanding of KVM and virtualization concepts . Hands-on experience with VMware administration . Strong Linux networking knowledge, including: TCP/IP VLANs Bonding Routing concepts Proven experience in advanced troubleshooting and RCA in production environments. Ability to work independently and take complete ownership of issues. Experience Profile Experience in L3/L4 product support, escalation management, or sustaining engineering teams . Experience supporting Linux-based software platforms or products , not limited to infrastructure administration. Exposure to handling critical production incidents and customer escalations. Nice to Have Experience with Java-based platforms, middleware, and databases . Exposure to Docker and Kubernetes environments. Scripting and automation experience using Shell or Python . Familiarity with monitoring and observability tools. Not a Fit If Profile is primarily focused on VMware GUI-based administration without strong Linux expertise. Looking for training, shadowing, or transition opportunities . Limited exposure to production troubleshooting and RCA activities . Preferred Skills Strong analytical and problem-solving abilities. Excellent communication and stakeholder management skills. Ability to perform effectively in high-pressure production environments.