Software Support Engineer (Adaptive Planning)

5+ years experience in a Support related role with 2+ years experience as a support engineer, preferred in an enterprise software productExperience managing highly escalated cases across multiple enterprise customer accounts.Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming languageOther Qualifications Excellent analytical skills and ability to come up with solutions / workarounds to complex problemsExcellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical abilityProactive, empathetic, team player who is responsive to customer needs and concernsHave attention to detail and deep understanding of support best practicesExperience collaborating with internal development and/or QA teams, acting as a customer advocate.Had previous experience or knowledge of finance and/or financial planning software applications or integrationsHave these technical skills:Web Services / APIETL, Pentaho, Integration Implementation or SupportJenkins & GitK8s and DockerELK / any log aggregation toolJavaScript 5+ years experience in a Support related role with 2+ years experience as a support engineer, preferred in an enterprise software productExperience managing highly escalated cases across multiple enterprise customer accounts.Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming languageOther Qualifications Excellent analytical skills and ability to come up with solutions / workarounds to complex problemsExcellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical abilityProactive, empathetic, team player who is responsive to customer needs and concernsHave attention to detail and deep understanding of support best practicesExperience collaborating with internal development and/or QA teams, acting as a customer advocate.Had previous experience or knowledge of finance and/or financial planning software applications or integrationsHave these technical skills:Web Services / APIETL, Pentaho, Integration Implementation or SupportJenkins & GitK8s and DockerELK / any log aggregation toolJavaScript