Sr Associate Technical Support Delivery Analyst Pune (India)

2+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone. 2+ years of experience supporting or implementing integration solutions or related SaaS /ERP enterprise products. Technical Expertise: Proven hands-on experience in creating Core Connector Worker integrations and Outbound Studio integrations with APIs (web services) and/or have hand-on with similar toolset i.e. MuleSoft Anypoint Platform, Boomi, Zapier. Proficiency in using tools like Postman and SOAP UI for API web service testing and troubleshooting. Robust understanding of AWS or GCP, with cloud certifications or hands-on experience in these environments. Expertise in analyzing and troubleshooting flowcharts and design documents related to end-to-end development of integrations. Additional Skills: Familiarity with integration tools and technologies, ensuring seamless data exchange and workflow automation. Ability to diagnose and resolve complex technical issues involving integrations, APIs, and system configurations. Strong analytical skills to interpret integration logic and identify potential optimizations or improvements. Other Qualifications Solid planning, scheduling, and organization skills. Excellent verbal and written communication skills. Ability to absorb recent technologies and features quickly. Excellent analytical, problem solving, and multi-tasking skills Ability to work in a fast paced, dynamic, and fun team environment A team player attitude, who will work across the organization and company to continue improving the way we serve our customers. Ability to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities .