Desktop Support Engineer

Provide Telephone / Remote /Physical Support L1 to go physically to customer location if required. Monitor Tickets Escalations from the users/IT support Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines Software s Installation Configuration Windows 7 and Windows 10 troubleshooting Laptop and Desktops redeployments (Include DBAN) Troubleshooting Hardware Software Related Issues Client Accessories Configuration Printer, Fax, Wireless Devices, etc Data Backup Client Support DNS, DHCP, AD, and Email account management. WLAN VPN two factor authentication setup and troubleshooting. First line Windows server support Working with hardware vendors on fixing Hardware issues Consult and Escalate tickets to 2nd/3rd level support to find resolution. Order or buy computer systems and liaise with purchase and supplies department. Maintain computer peripheral devices like printers and resolve associated problems. Knowledge of network security practices and anti-virus programs. Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance. VPN Configuration Troubleshooting, Remote Support Required Skills : Analytical thinking. Attention to detail. Customer service best practices. Knowledge of computers and other hardware devices. Knowledge of network troubleshooting, Ethernet and IP configuration. Knowledge of software distribution and patch management. Knowledge of ticketing-based support systems.