Application Analyst

Our notes on the role:

• Strong cross skill set within application support/troubleshooting, but playing the role of liaison vs. Hands on fix

• Focus is on NON-LAB apps; Data Clean up on APPS, work with users on issues/liaison back to core IT team for fix

• Focus on building out documentation/KB articles

• Hands on w/ ServiceNow (daily functional use)

• Vendor mgmt/relationships and ability to engage them directly / daily. They won't be negotiating licenses etc, but will be part of those discussions, holding vendors accountable, working with them on any triaged issues on the applications

Formal Job Description :

This role is critical to successfully manage the R&D application landscape, expedite the integration of new research and AI/ML applications, and provide project management support for scientific/research applications.

Key responsibilities:

• Audit, verify and enhance format, accuracy, and completeness of application information in ServiceNow.

• Generate Knowledgebase articles for IT and end-users, ensuring they are comprehensive and up-to-date.

• Collaborate with scientists and researchers to understand application requirements and facilitate swift testing and evaluation of new applications.

• Ensure new applications comply with cybersecurity, legal, and privacy standards by coordinating with relevant teams.

• Guide data management and structure alignment with other R&D systems to ensure seamless integration.

• Oversee system upgrades and expansions, break/fix point of contact (POC), and vendor engagement.

• Manage project tasks, risks, and timelines effectively.

• Support non-laboratory application and project management.

• Provide administrative support for applications, ensuring smooth operation and compliance with organizational standards.

• Utilize new technologies such as CoPilot and Enterprise chatGPT to evaluate, document, and monitor application landscape and processes.

Required Experience:

• 3-5 years of experience in IT roles, preferably in application management or IT project management.

• Familiarity with Service Management platform.

• Strong organizational and documentation skills.

• Excellent communication skills, both written and verbal.

• Detail-oriented with a strong focus on quality and compliance.

• Ability to work collaboratively with cross-functional teams, including scientists, infrastructure, cybersecurity, legal, and procurement.

• Interest or experience in research relevant applications such as data analysis and visualization of scientific data.

• Bachelor's degree in Information Technology, Computer Science, MIS, or a related field.

Desired Skills:

• Knowledge/awareness of data management and visualization, SQL, AWS cloud computing, and Linux systems.

• Familiarity with ServiceNow and ITIL processes

• Understanding or familiarity with AI/ML tools