Business Analyst

Business Analyst

Key Responsibilities:

• Act as the voice of the customer, working with IT project team members and business stakeholders to fully understand business processes, pain points, and customer needs.

• Develop expertise in customers' business applications and organizational data management concepts, advocating for the customer throughout the SDLC.

• Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution.

• Diagram current processes and propose modifications using process flows (BPMN 2.0), context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders.

• Discover and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes.

• Decompose traditional requirements into Agile Epics and Features; create clear and concise user stories that are aligned with customer goals and are easy to implement by technical teams.

• Map user stories to technical designs for system modifications, ensuring that solutions meet customer expectations.

• Identify and group related user stories into features; document dependencies, ensuring alignment with customer priorities and business processes.

• Assist the Product Owner (Business Sponsor) in maintaining the product backlog with a customer-first mindset.

• Perform Quality Analyst functions, defining test objectives, test plans, and test cases, while executing tests (including regression testing) to ensure customer satisfaction.

• Coordinate, facilitate, and document User Acceptance Testing (UAT) with business stakeholders, ensuring that the customer is at the center of the testing process and keeping Project Managers/Scrum Masters informed of progress.

**Qualifications:

• Minimum of 10 years of experience delivering business and data analysis artifacts with a customer-focused approach.

• 5+ years of experience as an Agile Business Analyst with a strong understanding of Scrum concepts and methodology, including representing the customer during sprint reviews.

• Experience organizing and maintaining Product and Sprint backlogs, ensuring prioritization based on customer needs.

• Proficiency in translating client and product strategy requirements into Epics, Features, and User Stories, ensuring alignment with customer goals.

• Strong data analysis background, organizational data management concepts, and SQL/database experience, particularly in supporting customer-driven solutions.

• Proficient in understanding and developing acceptance criteria to ensure test cases meet customers needs/acceptance.

• Experience with software development applications such as Azure DevOps and/or Jira.

• Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server).

• Experience with reporting systems, operational data stores, data warehouses, data lakes, and data marts.

• Exceptional written and oral communication skills with a proven ability to advocate for customers while working with a diverse set of peers and stakeholders.

Preferred:

• Certified Business Analysis Professional (CBAP)

• PMI - Professional in Business Analysis (PMI-PBA)

• PMI - Agile Certified Practitioner (PMI-ACP)

• Experience using Azure DevOps or Jira for agile software development and work item tracking.

• Experience with automated testing tools such as Test Complete, Cucumber, or Selenium.

*Skills Matrix:

**Skill Required / Desired Amount of Experience:

-Experience delivering business and systems analysis artifacts Required 8 Years .

-Proficiency in translating client and product strategy requirements into application requirements and user stories. Required 8 Years .

-Exceptional written and oral communication skills, with a proven ability to work well with a diverse set of peers and customers Required 8 Years.

-Experience as an Agile Business Analyst with a strong understanding of Scrum concepts and methodology . Required 5 Years .

-Proven experience in organizing and maintaining Product and Sprint backlogs. Required 5 Years .

-Defining acceptance criteria and managing the acceptance process with development teams. Required 5 Years.

-Experience with Business Process Model and Notation (BPMN) 2.0 Required 5 Years .