Business Analyst (CRM)

Essential Job Functions

Analyze broadly defined concepts from the Product Owner and decompose them into epics, features, and user stories

Champion product enhancements from concept through implementation and into ongoing support

Elicit, document, and refine clear, concise user stories that articulate user value

Support and facilitate backlog refinement activities in partnership with the Product Owner

Identify, document, and help rationalize integration needs across related applications

Actively participate in Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives

Collaborate with business stakeholders to gather feedback and validate requirements

Assist with the creation and review of training materials and release notes

Provide input into test planning and assist with pre- and post-release defect triage

Demonstrate willingness to support other business applications and initiatives , including non-Salesforce-related projects , as needed

Required Qualifications

Mandatory CRM experience

Candidates without direct CRM experience may be considered if they have eCommerce platform experience integrated with Salesforce

Bachelor's degree in Information Technology, Business Administration, or a related field - or equivalent professional experience

5+ years of experience in a Business Analyst or similar role

5+ years of Experience with Salesforce CRM

3+ years of experience eliciting and writing Agile user stories

Strong working knowledge of the Scrum framework , with experience on high-performing Agile teams

Proven ability to create and interpret process flows, wireframes, and other visual artifacts

Experience using ALM and collaboration tools such as Azure DevOps, Jira, Confluence, Rally , or similar

Proficiency with Microsoft Windows, Office, Project, and Visio (or equivalent diagramming tools)

Excellent verbal, written, and interpersonal communication skills