Contact Center Engineers (AWS Connect)

Contact Center Engineers (AWS Connect)

Deloitte

USC/GC only

HYBRID - Sacramento , CA

6- Months Contract

$60/hr. on C2C

Overview:

We are seeking experienced Contact Center Engineers with deep expertise in AWS Connect and a strong background in legacy contact center technologies. The ideal candidates will have extensive experience designing, implementing, and managing enterprise-grade contact center solutions in hybrid and cloud environments.

Key Responsibilities:

Design, build, and optimize contact center architectures leveraging AWS Connect and related AWS services (Lambda, S3, CloudWatch, etc.).

Integrate AWS Connect with CRM platforms such as Salesforce and Zendesk , as well as with custom-built applications.

Develop and manage telephony and routing workflows across legacy platforms including Genesys, Avaya, Cisco, and NICE .

Script, automate, and enhance system performance using Python and JavaScript .

Collaborate with cross-functional teams to deliver secure, scalable, and resilient contact center solutions.

Provide technical leadership and guidance around network engineering, unified communications, PSTN/carrier technologies, and CTI/API development .

Required Qualifications:

7–8 years of progressive experience in Contact Center Engineering .

Minimum 5 years of hands-on experience developing, implementing, and managing AWS Connect environments.

Strong understanding of telephony, voice systems design , and network fundamentals .

Proven experience integrating AWS Connect with CRMs and enterprise applications.

Proficiency in scripting (Python, JavaScript) and automation within AWS environments.

AWS Certified Solutions Architect certification required.