Development Lead / PSS Architect

Title: Development Lead / PSS Architect

Position Type: Right to Hire

Location: Remote

Position Type: Right to Hire

Work Authorization: Must be a Permanent Resident or US Citizen and authorized to work in the United States; must be able to pass a federal government background check.

Responsibilities

• Own architecture decisions for OmniStudio/Vlocity configuration including OmniScripts, FlexCards, DataRaptors, Integration Procedures, and DataPacks.

• Prioritize configuration and platform-native PSS capabilities over custom development — exhaust declarative and OmniStudio options before writing custom Apex or LWC.

• Review user stories, estimate story points, and allocate stories to developers before sprint planning.

• Lead the dev squad in technical discussions and solution design sessions.

• Conduct code reviews and enforce development standards across teams of onshore and offshore developers.

• Execute and coordinate deployment across SIT, UAT, and production environments; manage SFDX and Vlocity CLI tooling.

• Monitor production stability; log and triage defects identified in production environments.

• Follow up on Salesforce support tickets escalated to Salesforce Professional Services or support.

• Lead data migration efforts including complaint and licensing data migration workstreams.

• Support UAT phases including manual steps, user creation, and issue triage.

• Collaborate with the Business Analyst and Product Owner to refine user stories, validate acceptance criteria, and flag scope or dependency issues early.

• Develop Apex (classes and triggers), Lightning Components/LWC, and declarative flows to extend Salesforce PSS for licensing and regulatory workflows.

• Design and configure constituent-facing Digital Experience (Community) sites including user registration, portal access, and self-service licensing workflows.

• Design and implement role-based access controls, permission sets, sharing rules, and data visibility patterns appropriate for multi-agency government environments.

• Build and maintain REST and SOAP API integrations, platform events, and outbound messaging to connect Salesforce PSS with external agency and state systems.

• Build and maintain client trust with agency stakeholders; serve as technical point of contact for agency technical teams.

• Contribute to LPI practice development — help build reusable patterns and tooling for future state government PSS implementations.

• Required Skills and Experience:

• Bachelor's degree in Computer Science/Information Systems or related STEM field.

• 5+ years of custom Salesforce development (Apex, LWC, Aura, Visualforce).

• 3+ years hands-on experience with Salesforce OmniStudio (formerly Vlocity) — OmniScripts, FlexCards, DataRaptors, Integration Procedures.

• Experience with Salesforce Public Sector Solutions (PSS) or Salesforce Industries (formerly Vlocity Government) strongly preferred.

• Proven experience as a technical lead or senior developer on Salesforce delivery teams.

• SFDX CLI and Vlocity CLI proficiency — project retrieve, deploy, DataPack import/export.

• Experience with multi-environment deployment pipelines (dev / SIT / UAT / production).

• Strong declarative skills: Lightning flows, Validation Rules, Approval Processes, formula fields.

• Experience designing and building Salesforce Digital Experience (Community) sites for constituent self-service portals.

• Strong implementation experience with Profiles, Permission Sets, role hierarchies, sharing rules, and multi-agency data visibility models.

• REST and SOAP Web Services, Apex Callouts, Outbound Messaging, platform events, and streaming API.

• Data migration experience — extraction, transformation, and load for government licensing or regulatory data.

• Salesforce Certifications required: Platform Developer I. Platform Developer II highly preferred.

• OmniStudio Developer certification preferred.

• Strong analysis and troubleshooting skills; ability to diagnose production and sandbox environment issues.

• Ability to work in Agile/Scrum team scenarios.

• Preferred Skills and Experience:

• Prior experience on state, local or federal government Salesforce engagements.

• Experience with licensing, permitting, or regulatory workflow implementations.

• Salesforce Shield — Event Monitoring, Field Audit Trail, Platform Encryption.

• DevOps tooling: code scanning, CI/CD pipeline configuration. (Copado/Gearset)

• Mobile offline development experience.

• Knowledge of AppExchange managed packages and security review requirements.

• Experience coordinating deployments with client-controlled production environments (limited access scenarios).