Enterprise SAP Systems Analyst

POSITION SUMMARY -

Purpose: To support the Customer and AMI Technologies team by handling enhancement, project, and incident response tasks during 2026. This lets our team focus fully on the S/4HANA project without delays or distractions.

Key Responsibilities:

• Provide day-to-day support for ServiceNow incidents related to Customer and AMI Technologies.

• Work on enhancement requests and project tasks aligned with your skills in Customer and AMI Technologies.

• Respond promptly to incidents so they don't impact the S/4HANA project's progress.

• Collaborate with team members to ensure smooth handoff and clear communication.

• Help our team maintain greater availability and focus on the S/4HANA project.

Expected Outcomes:

• Timely resolution of assigned incidents and enhancement requests.

• Continued progress on ongoing projects within Customer and AMI Technologies.

• Reduced workload pressure on the core Customer and AMI Technologies team during the S/4HANA project timeline

Mandatory Requirements

• Must have (7) Current years of experience designing and configuring complex SAP solutions

• Must have at least three (3) years of SAP ECC 6.0 experience with EHP7 or higher

• Must have at least one year (1) of SAP CRM 7.0 experience with EHP3 or higher

•Experience in leading business requirement reviews and blueprint sessions

• Must have IS-U CR&B expertise , including experience in one, or more, of the following areas:

• Customer service, Device management, including experience with smart meters and/or the ItronNetworks UIQ stack-Rates and pricing-Billing and invoicing-Bill print-Workflows-Fl-CA

•Must have experience working with master data components and the business partner lifecycle

•Must have at least two (2) years of experience performing hands-on end-to-end functional, technical, and regression testing of complex solutions, including integrations to external systems

•Must have experience using defect tracking applications like ServiceNow or JIRA

•Must have experience in participating in business requirement reviews and blue print sessions

•Must have experience translating business requirements into detailed specifications

•Must have experience working with technical teams (ABAP developers) to define/refine functional specifications for custom developments

•Must have experience creating process flow diagrams based on business requirements

•Must have experience debugging custom code and working independently to support a project team

•Must have experience communicating highly technical information in an understandable manner to project team both verbally and in writing.

Desirable Qualifications

•BS degree from an accredited college or university majoring in Computer Science, MIS,or a related field.

•Strong analysis knowledge and skills

•Experience working in an agile environment.

•Experience designing and configuring complex IS-U rates, rate categories, and billing schemas

•Electric utility experience supporting any of the following systems: SAP S/4HANA; SAPCX (Customer Data Cloud, Marketing Cloud, Sales Cloud, Service Cloud)

•OpenText Document Presentment; Itron Meter Data Management System (MDMS) IEE10.3 or higher

•MDUS/ISAIM EhP7 or higher.