Source description
About the role
Role: Genesys SME
Location: Hybrid
Duration: 6+ months
Details:
Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
Ability to create omni-channel experience in integration with multiple digital channels
Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features
Collaborate with cross functional team for creating optimal solution and development
Please reach out Krish Sharma, krish@3bstaffing.com
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