Halo ITSM Engineer / Consultant

Halo ITSM Engineer / Consultant

Location: Los Angeles, CA (Hybrid)

Duration: Contract

Strong experience in Halo ITSM (Halo Service Desk), ServiceNow-to-Halo migration/implementation, ITSM workflows/processes, and enterprise tool integrations

Job Description:

We are seeking an experienced Halo ITSM Engineer/Consultant to support a ServiceNow to Halo ITSM migration and implementation initiative for an enterprise client in Los Angeles, CA.

The ideal candidate will have strong hands-on experience with Halo ITSM (Halo Service Desk), ITSM workflows, and enterprise tool integrations. This role requires close collaboration with infrastructure, application, and support teams to ensure a successful migration and optimization of IT service management processes.

Responsibilities

• Lead or support migration activities from ServiceNow to Halo ITSM.

• Configure, customize, and implement Halo Service Desk modules and workflows.

• Analyze existing ITSM processes and recommend improvements within Halo.

• Support Incident, Problem, Change, Request, and Asset Management workflows.

• Integrate Halo ITSM with enterprise tools and third-party systems.

• Troubleshoot system issues and support ongoing enhancements.

• Collaborate with stakeholders, technical teams, and support teams during implementation.

• Required

• Strong hands-on experience with Halo ITSM / Halo Service Desk.

• Prior ServiceNow to Halo migration or implementation experience.

• Solid understanding of ITSM processes and workflows.

• Experience with workflow automation, ticketing systems, and service management operations.

• Experience integrating Halo with enterprise applications/tools.

• Strong communication and troubleshooting skills.

• Preferred

• Experience with APIs and system integrations.

• ITIL knowledge or certification.

• Experience working in enterprise support environments.