Source description
About the role
ROLE: IVR ENGINEER
12 + Months Project
The client will NOT consider someone:
who is NOT LOCAL TO NJ-NY OR someone who has less than 13+ years of experience in IT
Please share the candidate's profile in below format along with 7/8 lines of Summary:
Full Name of Candidate:
Email of Candidate:
Phone:
Immigration:
Location:
Rate: $ On C2C (Has to be your W2)
LinkedIn:
Work Location:
Hybrid: Work location & Remote for 2 days
· Review business and requirements analysis and design documents, provide comments.
· Review test, Implementation, and cutover plans.
· Advise operational and technical team members
· Understand customer requirements, both technical and operational
· Collaborate with business partners to manage testing support
MANDATORY SKILLS:
12 years of Call Center Call Handling Systems
Experience with Public Safety E-911 system
Knowledge of NENA Next Gen 911 standards
DESIRABLE SKILLS/EXPERIENCE:
Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of call center campaign
Additional Call center experience - Managed IVR Scripting, managing call center clients, Performed hands-on fixes at the desktop or application level
BS/BA undergraduate degree
Experience configuring Oracle's Session Border Controller
Experience developing comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported
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