Microservices L2 Lead

Role: Microservices L2 Lead

Location: Onsite - Plano, TX

Client:

End client:

Contract duration: 4/2025-4/2026

Required skillset:

1. eCommerce - Web development/support experience

2. Online Ordering (OLO)

3. Microservices

Job Summary:

10+ years of verifiable experience developing full stack solutions and ecommerce solutions

Expertise in Online Ordering (OLO), Microservices, GraphQL, React and AWS

Daily tracking of tickets - Ticket Creation & prioritization

Resolution of incidents, bugs, service requests, RCA

Monitoring operations to make sure tickets are addressed in a timely manner

Track and report Delivery performance, Major accomplishments, Capacity Utilization, Trends, Quality, ValueAdds

Risks, Issues and Concerns on time

Periodic updates to stakeholders, Code fix based on RCA's

Focus on Continuous service improvements and Value additions to the client

Ability to work effectively and manage partnerships with all areas and members of the business as well as all levels of the organization.

Superb troubleshooting & debugging skills Interest in staying current and applying the most current best practices

Able to work Agile environment also should have strong understanding of Application Maintenance and Support

Play a single point of contact for the client stakeholders with a clear understanding of their KPIs and SLAs