Microsoft Dynamics 365 Customer Engagement Developer

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Job Title: Microsoft Dynamics 365 Customer Engagement Developer

Employment Type: Contract 12 months possible extensions

Location: 100% Remote (CST Hours)

Position Summary

Responsibilities

• D365 Customer Engagement Development:

• Configure and customize D365 CE modules based on the Client's user stories

• Configure CE views and dashboards within the D365 CE platform based on the Client's user stories

• Conduct unit testing on developed code

• Develop and deploy customizations, integrations, and extensions using Microsoft development tools

• Collaborate with team and business stakeholders to understand and address technical issues and requirements

• Troubleshoot and resolve technical issues and bugs encountered during the implementation process

• Conduct code reviews and ensure adherence to best practices and coding standards

• Experience integrating Power Automate workflows with Dynamics 365 Customer Engagement.

• 5+ years' experience with Dynamics 365 Customer Engagement.

• D365 Integration and Data Migration Development:

• Work with Solution Architects to better understand the integration requirements

• Configure and develop maintainable and scalable integrations for D365 CE using Power Automate platform, SFTP, or other relevant technologies

• Develop integration mapping required to integrate with Hagerty internal application OneView where applicable

• Perform testing on data for integration and migration

• Assist Client with the promotion of codeset, data and integrations between different environments such as DEV, SIT, UAT, STAGE, PROD, SANDBOX, TRAINING

• Experience with SSIS and KingswaySoft to assist with data migration into Dynamics environment

• Train relevant client side Staff-Aug resources on integration configuration, maintenance, etc.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience with Power Platform (Power Apps, Power Automate) and best practices.

• Strong knowledge of Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, etc.) and best practices.

• Proven experience with D365 Customer Engagement Admin center and configuration.

• Familiarity with integrating with SumoLogic logging.

• Familiarity with CI/CD pipeline and deployment process.

• Excellent problem-solving, analytical, communication and teamwork abilities.

• Proficiency in C#, .NET, JavaScript, and other relevant programming languages is a plus.

• Proven experience as a Dynamics 365 Customer Engagement Developer is a plus.

• Familiarity with Azure services and cloud-based solutions is a plus.

• Microsoft Dynamics 365 certifications are preferred.

• Ability to mentor developers learning the Microsoft Dynamics platform