Network Operations - Tools Engineer

JobDescription:

Recommend, Design and Integrate monitoring\ alerting solutions within SolarWinds with ServiceNow integration.

Experience with creating / modifying customized dashboards leveraging Power BI / SolarWinds SQL Tables a must

Perform requirements gathering necessary to design and build infrastructure / applications enterprise monitoring systems.

Perform analysis and make recommendations on tools design that meets industry best practice for monitoring and troubleshooting.

Validate the system for functionality, performance, fault tolerance and operational readiness.

Work closely with operational support teams such as Network, Windows, and Cyber Security to provide a holistic monitoring solution.

Execute detailed network / server discovery, device monitoring, topology visualization

Assist with identifying root cause analysis (RCA) capabilities.

Identify issues, develop, and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed).

Assist to make enhancements (SolarWinds) and troubleshoot issues as they occur.

Proactively put forward ideas that support operational & project objectives (e.g., development, testing solutions, and tools).

· Maintain runbooks, logs, and records in accordance with ITIL best practices via Service Now.

Stay on top of state-of-health monitoring and SLA targets.

Perform special projects and initiatives as assigned.

Preferredskills :

·3+ years of hands-on experience with enterpriseMonitoring and Observability platforms, including implementation,customization, and operational support.

·Subject Matter Expert (SME) in SolarWindsMonitoring Solutions (required), including core components, platformarchitecture, alerting, reporting, and performance optimization.

·Strong hands-on experience integrating and supporting monitoring tools, including:

oSolar Winds

oService Now (event, incident, and workflow integrations)

·Experience with advanced monitoring and correlation platforms such as Datadog and BigPanda (highly desirable).

·Working knowledge of Syslog and SNMP v2/v3,including:

oTrap forwarding and receiving

oConfiguration, validation, and troubleshooting

·Proven experience in automation of repeatablemonitoring tasks, including:

oEvent and alert automation

oReport generation and scheduling withinSolarWinds

·Ability to diagnose and resolve complextechnical issues across infrastructure, applications, and network monitoringdomains.

·Experience in configuring and managing:

oMonitoring profiles

oPolling policies

oThresholds and alert conditions

·Platform administration experience supportinglarge-scale, enterprise monitoring environments, ensuring stability,scalability, and performance.

·Demonstrated ability to manage and coordinateacross multiple monitoring tools and integrations in a hybrid environment.

·Strong collaboration skills with the ability tocoordinate effectively with SolarWinds Platform Administrators, infrastructureteams, and operations stakeholders.

Qualification Requirements:

Bachelor's degree in computer science, engineering,or a related field from an accredited college 4 to 6 years' experience directlyrelated to AIOps, IT automation engineering, monitoring engineering, andmanagement of infrastructure.