Northern Trust Bank

Must be local to Chicago

Notes in red at the bottom are from the call we just had with the manager about 20 minutes ago

Our direct client is looking for a Application Support person for a long term contract position with potential of rolling into Fulltime employment.

Looking for local candidates to Chicago only

4 days a week onsite in Downtown Chicago office

Asset Servicing, Capital Markets for Brokerage Production Maintenance and Support organization is looking for an Analyst, Production Support who can work independently, responsible for working with a global production support team , responsible for day-to-day production regional support for Capital Markets Brokerage trading Applications.

PRINCIPAL RESPONSIBILITIES:

Candidate will be responsible to provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.

Fast Paced environment, ability to manage stress and stressful situations from the trading desk.

Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.

Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.

Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.

Incident detection, root-cause investigation, problem management (ITIL)

Effort to be put into understanding the in-depth knowledge of business unit / function

Aim to grow into a subject matter expert on the business side of the application

Carries out activities that are large in scope, cross-functional and technically difficulty

Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.

Trading applications administration, change management, implementation, maintenance, compliance review

Skills / Experience

• OMS – experience required in any OMS and Flextrade OMS is a plus along with FIX Messaging/Format experience

• 5+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.

• Excellent oral and written communication skills are required – Ability to speak to traders confidently

• Experience with ServiceNow/ITIL Methodologies is plus

• TECHNICAL SKILLSET

• Expert / Extensive Knowledge of SQL is required to assist own teams during debug.

• Good to have, Scripting and automation (Python, Perl, PowerShell)

• Java /.Net experience is mandatory but good to have – Ability to read and understand code - This is NOT a programmer position

• ·

• They would eventually like to hire this person down the road

• Very good communications number 1

• Attitude is also HUGE for this role

• Able to come into the office 4 days a week

• Strong technical profile – Production support exp is a plus

• Energetic

• Trading back office is a plus

• OMS is a plus

• Any front office is a plus

• FIX protocol is a plus

• Not a Desktop Support role

• Needs an Applications Support Person

• Write SQL and UNIX scripts

• Look at the data and the tables

• Look for application issue

• Understands Java coding – not a programmer or developer – all applications are using Java

• 5-8 years minimum over all experience

• Technical App person/engineer

• Sitting in the training room with the traders

• Be able substitute for the other front office support person – this why it is a plus

• Need a very strong technical person that is energetic and quick picker upper of things

• Interview Process:

• 1 - Round virtual (1-hour)