Production support engineer msrt platform/infrastructure

Title: Production support engineer msrt platform/infrastructure

Description:

We are seeking a highly motivated, self-starting individual eager to learn and grow as a key member of our global MSRT Platform/Infrastructure Application Production Support team within a leading financial org. This role is crucial for ensuring the stability, performance, and availability of critical customer-facing applications. The ideal candidate will possess a strong technical foundation, a passion for automation, and a proactive approach to problem-solving and continuous improvement, operating primarily in a back-end capacity without direct user interaction.

responsibilities

• Key Responsibilities

• As a Production Support Engineer on the MSRT Platform/Infrastructure team, your responsibilities will include:

• Application Operations & Stability:

• Adhere to and utilize internal application production support standards, tools, and processes for daily operations.

• Manage and maintain the primary customer-facing application environment, including responsive web applications and platforms with mobility support.

• Proactively go through tickets, performing incident and problem resolution, and conducting in-depth root cause analysis of outages.

• Liaise closely with development teams to understand "why there is a problem" and collaboratively drive application stability.

• Deploy application updates, with a strong focus on using Ansible for deployments.

• Audit and review infrastructure capacity, planning and implementing necessary enhancements, and developing application-specific instrumentation tools.

• Individually manage the application lifecycle for web platforms, middleware, and databases.

• Follow all best practices, policies, and procedures established by the company.

• Monitoring & Alerting:

• Monitor applications with Application Performance Monitoring (APM) tools.

• Lead efforts in the migration of all monitoring to Dynatrace, building new dashboards and alerting systems for applications and infrastructure. This is not just plain application support; it involves strategic migration work.

• Thoroughly go through logs to identify issues, trends, and performance bottlenecks.

• Automation & Process Improvement:

• Lead and contribute significantly to efforts in automation, deployment, and configuration management.

• Always brainstorm about automations and other projects, driving process improvements by developing and maintaining/enhancing tools to assist with production support.

• Strategic Planning & Collaboration:

• Contribute to planning efforts for disaster recovery, capacity expansion, and system upgrading.

• Research new promising technologies, strategies, and ways to solve complex technical issues.

• Work across IT functions and collaborate effectively with various teams, including the network team, to deliver complete technical solutions.

• Establish strong partnerships with application-specific developers, infrastructure teams, and Subject Matter Experts (SMEs).

• On-Call & Incident Management:

• Participate in an on-call rotation, driving incident resolution and improving platform resiliency.

• Technical Environment & Required Skills

• This role operates within a diverse and complex technical environment. The following lists represent the technologies you will be working with; specific proficiency levels are highlighted where critical:

• Platform/Operating Systems:

• Strong proficiency in Unix/Linux and Windows Operating Systems, including advanced troubleshooting skills on these platforms.

• Networking:

• Solid understanding of networking concepts including DNS, DMZ, Networking, Load balancing (LTM/GTM/F5), Firewalls/Proxies, SFTP/FTPs, Active Directory, and SharePoint. This includes understanding the functions of LPM and GTMs. Ability to effectively work with the network team is essential.

• Scripting & Automation:

• Required: Strong experience with Ansible (5-7 years preferred for deployments and automation), Python, and Shell scripting.

• Helpful: Perl, and general proficiency in any scripting language for automation.

• Security:

• Required: Experience with SSL Certificates.

• Helpful: Kerberos.

• Environment: SAML, OAuth2, RBAC, and other security technologies.

• Databases:

• Helpful: SQL, particularly for connecting and configuring applications to databases.

• Environment: Oracle, Sybase.

• Monitoring Tools:

• Critical: Experience with Dynatrace, especially given the ongoing migration and focus on building new monitoring solutions.

• Environment: Geneos ITRS, Splunk, AppDynamics.

• Middleware:

• Environment: MQ, WebLogic, Apache, WebSphere, Splunk, Hadoop, Big Data, Oracle Coherence, Vertica.

• General Programming Knowledge:

• Environment: C/C++, Java, Python.

• Scheduler:

• Environment: Autosys and Unix level scheduling or equivalent Batch scheduling products.

• Other Technologies:

• Environment: OpenShift.

• Desired Qualifications

• Understanding of Sales, Research, Capital Markets, and Trading systems (financial knowledge is helpful).

• A deep understanding of client-server and distributed systems architecture (Clustering, High Availability, etc.).

• A working knowledge and understanding of security technologies to support applications (SSL, Kerberos, SAML, OAuth2, RBAC etc.), Windows Web servers, and Linux.

qualifications

• Support, Networking, Security, Application Support, Automation

skills: Support, Networking, Security, Application Support, Automation