Source description
About the role
Title :-SAP OTC RMA Consultant
Location: On-Site - Santa Clara, CA or Seattle, WA - 4 days/week
Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.
Design, customize, configure, and test SAP SD modules, specifically focusing on RMA processes. Identify gaps and develop solutions to address them.
Act as a liaison with clients for troubleshooting, investigating, analyzing, and resolving software issues related to RMA processes.
7 years of experience in full-cycle SAP implementation projects, with a strong emphasis on SAP SD modules and RMA processes.
Demonstrated expertise in designing and configuring SAP SD modules, including but not limited to returns management, sales documents, deliveries, billing, and invoicing.
Proven ability to multitask and manage multiple deliverables and projects concurrently, with a deep understanding of business processes in the high-tech industry.
Strong analytical skills, with the ability to comprehend business processes from a customer perspective and work collaboratively in a team environment.
Results-oriented, adaptable, and resourceful, capable of leading workshops and meetings with internal and external clients to drive project success.
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