Source description
About the role
Lead workshops to gather and document requirements for new billing and revenue system to develop an Agile Product Backlog, including Service Blueprints, end-end flow, features, User Stories, Development Tasks, Test Scenarios & Scripts, and RICEFs.
• Lead workshops to introduce new end to end business processes for Order to Cash with new system
• Act as client liaison for all development and testing of all billing user stories through development, System Integration Testing, User Acceptance Testing and Hypercare
• Act as a Subject Matter Expert for all implementation-specific processes and procedures assigned
• Lead the testing of assigned functional systems
• Perform System Integration Testing
• Support User Acceptance Testing
• Create user readiness documentation
• Lead workshops for user training as assigned
• Design and perform integration testing to support business process transformation from legacy systems
• Create business process documentation as required
• Provide SAP-BRIM functional support through hypercare phases post go-live
• Provide root cause analysis and resolution for defects related to system and data issues
• Support business with billing validation analysis to ensure accurate data migration/conversions
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned
• Adhere to and follow all PTC standards, policies, and procedures
• Utilize various software and/or technology tools to perform job duties
• Perform tasks and other duties as assigned by the PTC
Expertise in Billing and SAP BRIM on implementation projects of various sizes and subject matters
Required
15
SAP-BRIM systems expert specializing in high volume consumption-based billing specializing in end-to-end implementations
Required
Experience with end-to-end Order-to-Cash business process design and implementation, identifying areas for improvement
Required
Exp. leading workshops to document requirements & write functional spec. on multiple SAP-BRIM / FICA implement. projects incl. SOM, CI, CM, CC & FICA
Required
Experience managing Order-to-Cash workstreams keeping teams on track and budget
Required
Experience with hands-on use configuration for pricing, rating, billing, and invoicing functions of SAP-BRIM CC, CM, CI
Required
Hands-on use of configuration of dunning and collection methodologies of SAP-FICA
Required
Automation Test process design and config for SAP-BRIM implementation
Required
Ability to understand complex, B2B contracts and how they'd be represented in configurable billing/financial systems
Required
Experience with Agile Project methodologies and traditional waterfall project methodologies
Required
Real-world experience managing Global Billing operations
Required
Bachelor's degree in business management or information systems; equivalent combination of education and/or experience may be accepted
Required
SAP-BRIM systems expert specializing in high volume consumption-based billing specializing in end to end implementations
Desired
Experience with end-to-end Order-to-Cash business process design and implementation, identifying areas for improvement
Desired
Experience leading workshops to document requirements and write functional specifications on multiple SAP-BRIM / FICA implementation projects including SOM, CI, CM, CC, and FICA
Desired
Experience managing Order-to-Cash workstreams keeping teams on track and budget
Desired
Experience with hands-on use configuration for pricing, rating, billing, and invoicing functions of SAP-BRIM CC, CM, CI
Desired
Hands-on use of configuration of dunning and collection methodologies of SAP-FICA
Desired
Automation Test process design and config for SAP-BRIM implementation
Desired
Ability to understand complex, B2B contracts and how they'd be represented in configurable billing/financial systems
Desired
Experience with Agile Project methodologies and traditional waterfall project methodologies
Desired
Real-world experience managing Global Billing operations
Desired
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
Desired
The ideal candidate will have 15 or more years of expertise in Billing and SAP BRIM on implementation projects of various sizes and subject matters
Desired
Additional beneficial skills include:
Desired
Enterprise Business Solutions, specifically SAP projects
Desired
ITIL / ITSM practices and methodologies
Desired
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