Senior Site Reliability Engineer (SRE) - Mission-Critical SaaS Cloud Products (HW/US&India)

Key Responsibilities

Reliability and Performance Management

• Design, implement, and maintain highly available, scalable, and resilient cloud-native architectures for mission-critical SaaS products.

• Develop and implement SLOs, SLIs, and SLAs to measure and improve service reliability.

• Continuously optimize system performance and resource utilization across multiple cloud platforms.

• Finetune/Optimize Application performance by analyzing the code, traces and database queries.

Incident Management and Troubleshooting

• Lead incident response efforts, effectively troubleshooting complex issues to minimize downtime and impact.

• Reduce Mean Time to Recover (MTTR) through proactive monitoring, automated alerting, and efficient problem-solving techniques.

• Conduct thorough Root Cause Analysis (RCA) for all major incidents and implement preventive measures.

Observability and Monitoring

• Design and implement end-to-end observability solutions across our distributed systems.

• Develop and maintain comprehensive monitoring strategies using tools like ELK Stack, Prometheus, Grafana.

• Create and optimize product status dashboards to provide real-time visibility into system health and performance.

Automation and Infrastructure as Code (IaC)

• Implement Infrastructure as Code practices using tools like Terraform.

• Develop and maintain automated deployment pipelines and CI/CD workflows.

• Create self-healing systems and automate routine operational tasks to reduce manual intervention.

Cloud-Agnostic Architecture

• Design and implement cloud-agnostic solutions that can operate efficiently across multiple cloud providers.

• Develop expertise in event-driven architectures and related technologies (e.g., Apache Kafka/Eventhub, Redis, Mongo Atlas, IoTHub).

• Implement and manage containerized applications using Kubernetes across different cloud environments.

Continuous Improvement

• Regularly review and refine operational practices to enhance efficiency and reliability.

• Stay updated with the latest industry trends and technologies in SRE, cloud computing, and DevOps.

• Contribute to the development of internal tools and frameworks to support SRE practices.

Requirements

• Strong knowledge of cloud platforms - Azure and their associated services.

• Expert in Observability tools (ELK Stack, Dynatrace, Prometheus )

• Expertise in containerization technologies such as Docker and Kubernetes

• Understanding of Event-driven architecture and database technologies (Mongo Atlas, Azure SQL, PostgresDB )

• Proficient in IaaC tools such as - Terraform and GitHub Actions.

• Proficiency in one or more programming languages - Python/.Net/Java

• Strong understanding of networking concepts, load balancing, and security practices.